Offer summary

Qualifications:

3+ years of B2B SaaS experience in Customer Success, Account Management, or Consulting roles., Experience managing Enterprise/Strategic accounts with an ACV of $100K+., Proven ability to engage and influence senior executives, including C-level., Expertise in digital transformation and change management..

Key responsibilities:

Develop and execute strategic success plans to ensure long-term customer retention and growth.

Build and nurture relationships with C-level executives and operational leaders.

Identify expansion opportunities within accounts and collaborate with Sales for upsells.

Leverage customer analytics to proactively identify risks and areas for improvement.

Job description

Who Connecteam is:

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.

Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.

What’s the job?

The Strategic Customer Success Manager is responsible for overseeing Connecteam’s most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.

The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations.

This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones.

Your main responsibilities will include:

Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.
Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.

Which qualifications you’ll need:

3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role – MUST
Experience managing Enterprise/Strategic accounts (ACV of $100K+) – MUST
Proven ability to engage with and influence senior executives (VP, C-Level)
Track record of driving expansion within a customer portfolio
Expertise in digital transformation, change management, and complex adoption strategies
Excellent verbal and written communication skills, including executive presentations
Analytical mindset with experience leveraging customer data for decision-making
Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
Experience collaborating with global teams across different time zones
This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events.

Advantage:

Experience working in an international, remote-first SaaS company
Background in HR Tech, Workforce Management, or related industries

Joining Connecteam Is The Smart Move:

We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.