About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Summary
We are looking for a experienced, resourceful, and highly independent AI Deployment Manager to join our growing AI team based in [Add location: EMEA/NA]. You will play a critical role in ensuring the successful deployment of our AI products within client environments, working at the intersection of product, operations, IT, and customer success.
This role requires a startup mindset, hands-on project leadership, and a proven ability to manage complex deployments involving multiple stakeholders, including clients’ IT and security teams.
You will be responsible for end-to-end project management – from planning to go-live – ensuring our AI tools are seamlessly integrated into client operations. Experience with Smartsheet is a must, as you will own and manage project tracking, reporting, and dashboards.
Primary Job Responsibilities
- Lead the deployment of AI software solutions across global client operations, ensuring high-quality, timely delivery.
- Own project planning and tracking using Smartsheet – including dashboards, Gantt charts, task assignments, and stakeholder updates.
- Act as the bridge between internal product teams, customer success, and client-side IT/security stakeholders.
- Identify project risks, manage dependencies, and resolve blockers to ensure deployment success.
- Support client readiness, coordinating activities such as user testing, training, and go-live planning.
- Ensure compliance with client security, privacy, and infrastructure requirements.
- Collaborate with internal teams to continuously improve deployment playbooks and best practices.
Competencies Required
About You
- 5+ years of experience in project management or customer success roles, ideally within a startup or tech environment.
- Proven track record managing software deployments into enterprise environments, preferably in AI, SaaS, or IT consulting.
- Expert-level proficiency with Smartsheet (building dashboards, workflows, and project plans).
- Highly autonomous and self-directed, with excellent organizational and problem-solving skills.
- Strong communication and stakeholder management abilities, including working with technical and non-technical teams.
- Familiarity with IT and security processes (e.g., data privacy, InfoSec reviews, SSO, integrations) during software deployments.
- Ability to thrive in a fast-paced, global, and remote-first environment.
- Fluent in English; additional languages a plus.
Preferred qualifications
- Certification in project management (e.g., PMP, Prince2, Agile/Scrum)
- Experience working with AI or automation technologies
- Experience working with multinational clients in BPO, CX, or enterprise environments
Why join us?
- Join a mission-driven company building cutting-edge AI solutions
- Work with global clients and top-tier professionals in a dynamic, remote-first team
- Help shape how AI is delivered and scaled across the world
- Competitive compensation, flexible working hours, and real impact
