Offer summary

Qualifications:

Field Engineer with a strong IT background, Experience supporting Microsoft environment workstations, Excellent PC hardware diagnostic skills including component replacement, Highly motivated with excellent customer-facing and technical problem-solving skills..

Key responsibilities:

Install, support, and maintain Vision RT product range

Perform site surveys to ensure installation requirements are met

Provide reactive breakdown support both remotely and on-site

Liaise with customers and installers while traveling to various hospitals.

Job description

Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.

Our SGRT solutions are used in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.

We’re one of Britain’s fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We’re also the proud winners of a 2024 King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence.

Company video

With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.

This is a company with strong values, a clear mission and a bright future. It’s an exciting and rewarding place to work.

The role

We are thrilled to offer an exciting opportunity for a proactive, customer-focused Field Service Engineer to join our team. In this role, you will deliver exceptional service to our customers across South Korea and APAC. This is a field-based position, requiring 70-80% travel to various hospitals within this region.

Ideally, candidates should be Seoul metropolitan or within a 30 mins commute

Key Responsibilities will include

Install, support, and maintain Vision RT product range

Perform site surveys ensuring all aspects of installation requirements are met in line with Vision RT processes and procedures

Provide reactive breakdown support (remote and on site)

Provide planned maintenance/ upgrade support (remote and on site)

Plan and perform installations in line with Vision RT installation processes & procedures

Liaise with customers and our installers

Travelling to different hospitals throughout Korea and occasionally other countries throughout APAC

Essential Skills & Experience

Field Engineer with Strong IT background

Supporting Microsoft environment workstations

Device networking and database troubleshooting

Excellent PC Hardware diagnostic skills & experience - including component replacement.

Windows 10, Windows Server + MS SQL, Registry editing; TCP IP Networking; Windows Updates; Com Ports; Firewalls; OS Upgrades using Windows Images.

Troubleshooting utilising Event Viewer; Error Logs; Debug etc.

Experience and background knowledge of firewalls and configuration.

Ability to install systems, software and hardware using hand tools, at customer sites.

Ability to read and work with technical drawings and architects’ drawings

Ability to work independently and part of a cross-functional teams.

Highly motivated customer focused engineer with excellent customer facing and technical problem-solving skills

Comfortable interfacing with clients and other stakeholders at all levels of their organization

Supporting external and internal customers in the Field Service Engineers territory

Results orientated with a “Can Do” attitude and clear enthusiasm for excelling in customer satisfaction

Desirable Skills & Experience

A+ and Microsoft certifications a plus

SQL knowledge is preferred

Medical Devices, ideally Medical Imaging or Radiotherapy

OSI Models

Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.

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