Offer summary

Qualifications:

Bachelor's degree in Computer Science or Engineering or equivalent experience., Proficiency in Azure and SQL Server., Familiarity with monitoring tools and ITIL practices., Experience in the healthcare or regulated industry is preferred..

Key responsibilities:

Provide Tier 1-3 technical support during off-hours.

Monitor system health using Dynatrace and Azure tools.

Manage incident response within a 1-hour SLA.

Create technical documentation and troubleshooting guides.

Job description

Company Overview
Optimum Data Analytics is a strategic technology partner committed to delivering reliable, turnkey AI solutions. With a streamlined development approach, we ensure quality results and client satisfaction. Our mission is to empower human decision-making through analytics and AI. Our diverse team includes statisticians, computer science engineers, data scientists, and product managers. We combine technical expertise with cultural alignment and business understanding to drive innovation in AI/ML across the service sector. Our diverse team includes statisticians, computer science engineers, data scientists, and product managers. We combine technical expertise with cultural alignment and business understanding to drive innovation in AI/ML across the service sector.

Job Details:
Job Title: Technical Support Engineer
Work Mode: Remote
Experience: 3+ Years
Notice Period: Immediate Joiners Only

Key Responsibilities:
• Provide Tier 1-3 technical support during off-hours
• Monitor system health using Dynatrace and Azure tools
• Manage incident response within 1-hour SLA
• Create technical documentation and troubleshooting guides
• Coordinate with hospital support teams and internal engineering

Required Qualifications
• CS/Engineering degree or equivalent experience
• Azure and SQL Server expertise
• Experience with monitoring tools and ITIL practices
• Healthcare/regulated industry background preferred

Schedule Details
• Night shift (2:30 AM to 11:30 AM,Mon-Fri)
• The specific shift timing isn't specified—it may vary nightly within the night shift hours range.
• 1-3 incidents per week typical volume
• Weekend coverage as needed

Required profile