Offer summary

Qualifications:

Bachelor’s degree or equivalent experience in software, engineering, or print production., 3+ years of experience in technical support, prepress, or deployment within the printing or packaging sector., Proven expertise with ServiceMax or similar case management tools., Strong working knowledge of PDF workflows, XML, JDF, or print production processes..

Key responsibilities:

Deploying and supporting Esko’s Phoenix and Griffin solutions.

Troubleshooting complex technical issues and ensuring customer satisfaction.

Collaborating with R&D on product improvements and bug fixes.

Delivering customer training and maintaining accurate documentation.

Job description

Are you…

Looking to use your troubleshooting skill?

Interested in developing your career in the print industry?

Looking for a friendly and supporting team?

If so, read on!

Veralto’s Product Quality and Innovation companies help our customers safeguard everyday essentials by protecting food supply chain, enabling the delivery of verified pharmaceuticals, and ensuring product quality, freshness, and consistency. You’ll be joining a dynamic team!

The Technical Support & Deployment Specialist is responsible for deploying and supporting Esko’s Phoenix and Griffin solutions, resolving complex technical issues, and ensuring customers achieve maximum value and efficiency from our software.

This position is part of the Print Optimization & Planning team and is a remote role (you need to be UK, Italy or Spain based).

In this role, a typical day will look like:

Handling advanced customer issues passed on from frontline support

Troubleshooting technical issues with Phoenix and Griffin across diverse environments

Collaborating with R&D on bugs or product improvements

Planning and executing complex Phoenix deployments, including integrations

Delivering customer training and post-deployment support

Maintaining accurate documentation and case records

Working cross-functionally with Presales, Product, and Operations teams

The essential requirements of the job include:

Bachelor’s degree or equivalent experience in software, engineering, or print production
3+ years of experience in technical support, prepress, or deployment within the printing or packaging sector
Proven expertise with ServiceMax or similar case management tools
Experience deploying print production, MIS, or planning software in customer environments
Strong working knowledge of PDF workflows, XML, JDF, or print production processes

Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

#LI-RC1 #LI-remote

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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