Strategic Account Manager, Medical Communications

Strategic Account Manager

Position Summary: A Strategic Account Manager (SAM) is the first line of support to the Strategic Account Director. In this position, the SAMs will manage projects under the direction of the Strategic Account Director, and having mastered the responsibilities outlined below, eventually assume their own book of business as a Strategic Account Director (StrAcctDir).

Essential Functions: The SAM will work hand-in-hand with the StrAcctDirs to meet and exceed their goals through support and execution of their core responsibilities:

Big Picture for Clients

• Understand the business challenges your client is facing and what strategic questions they are or should be asking
• Help clients define and achieve their business goals
• Prepare annual strategic/tactical plans for each client and individual campaign/project plans as needed throughout the year
• Manage and strengthen client relationships
• Propose, sell to clients, and oversee ideas and projects that are tied to clients’ objectives
• Continuously offer unsolicited ideas to increase the effective of clients’ brand and company activities

Big Picture for Precision AQ

• Understand revenue generation and recognition, and contribute to Precision AQ’s profitability through good management
• Serve as an advocate and strong representative for Precision AQ
• Identify and cultivate new business opportunities (even if it means just passing them along internally)

Day-to-Day for Clients

• Initiate and oversee Precision AQ activities on behalf of and in support of clients
• Manage day-to-day client-Precision AQ communication on strategy (ideas, recommendations, approaches to consider) and planning
• Become a partner to each client, functioning as an extension of the client’s team by taking ownership and accountability for their business

Day-to-Day for Precision AQ

• Closely manage clients’ budget and team efficiency to maximize return for clients and Precision AQ
• Work with the internal team to exceed clients’ expectations
• Mentor, train, and coach team members to facilitate growth and development

Additional Responsibilities

• Stay abreast of developments (eg, science, competitors, regulations) in clients’ industries
• Keep honing marketing and strategy expertise to better serve clients and Precision AQ
• Network and connect to grow your influence and add value

Support of the StrAcctDir may include tasks, such as: assisting in the preparation of annual strategic/tactical plans for clients and Precision AQ, addressing ad hoc client requests and needs, reviewing and finalizing materials for distribution to the client or other external parties, participating in and/or leading calls with clients or healthcare practitioners, preparing content as necessary to fulfill client requirements, traveling to and attending and supporting live meetings with clients and/or healthcare practitioners, and more. The day-to-day activities of a SAM will vary greatly depending on client needs, account size, product status, and Precision AQ needs and may include assuming an independent lead role on individual projects as well as responsibility for a modest revenue goal.

Desired Skills: We seek highly motivated people with outstanding professional credentials, business accomplishment, and leadership. In addition, we place high value on relevant personal qualities: resourcefulness, tenacity, independence, energy, and self-confidence.

Qualifications:

• Minimum required: Bachelor’s degree
• Other required: At least 3 years account management (client and internal team) experience within the medical communications or related industry
• Preferred: Advanced degree (PhD, MD, or PharmD) in life sciences, pharmacy, medicine, and/or advanced degree in management, marketing, or business is helpful.

Skills:

• PowerPoint design proficiency
• Strong strategic and analytical background
• Ability to interact in a professional manner with clients and leaders with scope in a variety of therapeutic areas
• Ability to understand and interpret market dynamics, scientific information, and clinical and preclinical data
• Ability to interpret business metrics and financial information

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