Customer Success Manager - Small Accounts (Remote)

Axurians are innovators at heart, driven by a mission to make the internet safer for everyone. Our core values of putting the customer first, taking true ownership, and pursuing smart results define our unique culture. We offer a dynamic and flexible environment where creativity, maturity, and initiative are celebrated. As part of our global, world-class team, you'll collaborate across borders to deliver cutting-edge external cybersecurity solutions. Join us at Axur, where your ideas and expertise will shape the future of digital experiences.

We believe in creating an inclusive hiring experience for everyone. With our fully online selection process, all stages are conducted remotely. If you require any accommodations, please let us know in the application form, where you can indicate any necessary adjustments, and we'll be happy to assist.

We are looking for a Customer Success Manager to join our team, ensuring our small account clients receive exceptional support and achieve their goals. We’re looking for an organized, communicative, and proactive individual who can collaborate closely with our clients and internal teams to enhance the overall customer experience—contributing to the growth of the entire Axur team. And you can work remotely from anywhere in the world!

A typical workday might include:

• Monitoring health indicators for a portfolio of small clients and overseeing activities to improve performance metrics;
• Developing and implementing customer success playbooks based on health data analysis to drive retention;
• Tracking client engagement with Axur solutions and presenting outcomes;
• Collaborating with internal teams to ensure prompt issue resolution;
• Mapping, guiding, and proposing strategies to help clients achieve optimal results—advocating for and defending the value of Axur products to their business areas;
• Generating up-selling and cross-selling opportunities within your client portfolio;
• Managing expansion and renewal opportunities, considering client context, renewal timelines, and best practices.

Requirements

Indispensable Requirements:

• 3+ years of experience as a CSM in B2B companies;
• Experience managing mid- or small-sized accounts;
• Strong proficiency in sales, negotiation, and contract renewals;
• Background in commercial or support roles at technology companies;
• Ability to manage multiple stakeholders, including C-level executives;
• Solid understanding of Customer Success concepts and methodologies;
• Proficiency in Portuguese;
• Advanced English or Spanish.

Additional Qualifications:

• Proven track record of successful upselling and cross-selling;
• Background in fraud prevention or information security;
• Experience managing tech projects;
• Experience creating or managing tech products.

Benefits

• Home office assistance: an allowance of R$ 2,000.00 in the first month to buy all the items for your home office. Axur will send only the laptop (which must be returned to the company in case of departure);
• Flexible benefit of R$ 990,00 per month;
• Health insurance and dental plan (Bradesco Top Nacional);
• Prudential Life Insurance;
• Annual Employee Bonus Plan;
• Possibility of Employee Stock Options Plan (equity participation in the company);
• Anywhere Office work model;
• Super flexible hours;
• TotalPass;
• Language classes and a platform for study with more than 25 idioms.
• Culture focused on the individual development of Axurians (360º evaluation and Individual Development Plan (IDP);
• Agreements and partnerships for individual development (Coursera, Udemy, OpenEnglish, Fisk, MBA USP ESALQ, and others);
• Internal Rewards Programs (Best Recruiters, and others)
• Parental Leave Program (Pregnant and Companion; Adopter and Adaptation period).