Offer summary

Qualifications:

Minimum 5 years of relevant IT experience., Proficiency in Office 365 Cloud services and Azure administration., Strong understanding of network infrastructure and security standards., Excellent customer support and communication skills..

Key responsibilities:

Resolve 3rd-line technical issues in enterprise environments.

Manage Office 365 and Azure solutions while ensuring system uptime.

Document network designs and provide training to junior team members.

Liaise with service providers for escalated issues and implement IT security standards.

Job description

Are you a highly skilled IT professional with a strong background in networks, systems, and cloud technologies? We’re hiring a Level 3 Remote IT Engineer to provide expert support, lead technical projects, and ensure infrastructure reliability across multiple clients.

In This Role, You Will:

Resolve 3rd-line technical issues in enterprise environments
Manage Office 365 and Azure solutions
Maintain system uptime through regular failover and disaster recovery testing
Document network designs, changes, and troubleshooting steps
Train junior team members and provide internal escalation support
Lead or assist in infrastructure rollouts and migrations
Liaise with service providers for escalated issues
Help implement IT security standards and GDPR compliance

Requirements:

Minimum 5 years relevant experience.
Configuration and implementation of cyber essentials and GDPR security standards.
Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).
Ability to proactively support and collaborate with service providers.
Strong understanding and adherence to industry best practices.
Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).
Experience with Azure administration and implementations.
Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.
Familiarity with different client builds/imaging.
Excellent customer support, written and verbal communication skills.
Proven ability to problem-solve and find effective solutions.
Work from 08h30 - 17h00 UK time, adjusting to client requirements, including after-hours support.