Tier 3 Systems Support Engineer (Philippines)

Are you an experienced IT specialist with a drive for designing secure, scalable, and forward-thinking systems? We're on the hunt for a tech-savvy professional to take ownership of the development, maintenance, and optimisation of IT and network infrastructure—both internally and for our valued clients.

In this pivotal role, you'll be the go-to expert for everything related to network architecture, cloud technologies, and operating systems—ensuring consistent, high-performance operations. Whether you're implementing new solutions, supporting end users, or streamlining systems, your expertise will fuel our innovation, reliability, and continued growth.

Key Responsibilities:

• Expert-Level Troubleshooting: Provide third-line support and resolve complex issues in Windows-based environments.

• Cloud Solutions Management: Administer, fine-tune, and support cloud platforms, particularly Office 365.

• Network Infrastructure: Design, document, and maintain resilient and secure network systems.

• Project Execution: Lead or support cloud migrations and infrastructure improvement initiatives.

• Strategic Collaboration: Work alongside the Department Head to shape IT strategy and planning.

• Tech Evaluation: Stay current with emerging technologies and propose practical, innovative solutions.

• System Reliability: Regularly test and monitor failover systems to maintain business continuity.

• Client Interaction: Communicate technical matters effectively to clients with varying levels of IT knowledge, especially during critical incidents.

• Team Mentorship: Guide junior team members to foster professional development and technical growth.

• Leadership Engagement: Take on board feedback and collaborate closely with senior leadership.

• Flexible Availability: Be open to occasional after-hours work to support client needs.

Must-Have Skills:

• Minimum 5 years relevant experience.

• Configuration and implementation of cyber essentials and GDPR security standards.

• Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).

• Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s).

• Ability to proactively support and collaborate with service providers.

• Strong understanding and adherence to industry best practices.

• Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).

• Experience with Azure administration and implementations.

• Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.

• Familiarity with different client builds/imaging.

• Excellent customer support, written and verbal communication skills.

• Proven ability to problem-solve and find effective solutions.

About You:

• Technically Skilled: Deep knowledge of systems administration, networking, and cloud environments.

• Team-Focused: Able to work both autonomously and collaboratively within cross-functional teams.

• Growth-Oriented: Committed to continuous learning and staying ahead of industry developments.

• Client-Savvy: Experienced in providing support in a dynamic, customer-facing setting.

• Strong Communicator: Able to explain technical concepts clearly and concisely.

• Mentor at Heart: Enjoy helping others grow and sharing your knowledge.

• Adaptable and Open: Receptive to feedback and aligned with evolving business goals.

What We Offer:

• 40 Days Annual Leave: Prioritise your wellbeing with ample time off.

• Fully Remote Working: Embrace flexibility and autonomy—work from anywhere.

• Forward-Thinking Culture: Join a company that encourages innovation, values its people, and supports your development.

• Challenging, Impactful Work: Engage in meaningful projects that stretch your skills and deliver real value.