*Member Milestones Specialist

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong written and verbal communication skills are essential., Ability to work collaboratively within a team environment., Experience in customer service or member relations is preferred., Must be a current member in good standing or a Life Loyal member..

Key responsibilities:

  • Send personalized cards to 50- and 75-year members to celebrate their milestones.
  • Follow up with members and document their responses.
  • Conduct research to update the membership database accurately.
  • Maintain and update the shared member milestones document regularly.

Gamma Phi Beta International Sorority logo
Gamma Phi Beta International Sorority
51 - 200 Employees
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Job description

Description

Application Deadline: Open Until Filled

Purpose
A member milestones specialist contacts a predetermined list of 50- and 75-year members to celebrate their important membership milestone through a written card, phone call or personalized email.

Responsibilities

  • Send the provided card to 50- and 75-year members as assigned by the member milestones team leader and include a personalized celebratory message.
  •  Follow up with members as you receive communication back from them.
  •  Forward any stories you receive from members to the member milestones supervisor.
  • Conduct research on lost members to obtain a more accurate membership database.
  • Update the shared member milestones document on a timely basis to provide information, including but not limited to the type of contact made, updated member contact information and deceased member updates.

Expectations

  • Volunteer one hour per week.
  • Serve for a one-year term with the ability to serve again.
  • Respond to all communication within 48 hours.
  • Submit reimbursement for postage stamps, if desired.
  • Participate in annual training virtually.
  • Attend periodic member milestones team meetings virtually.
  • Be in good standing by paying annual international alumnae dues or being a Life Loyal member.  

Preferred Competencies and Experiences

  • Effective, clear and timely written and verbal communication.
  • Ability to contribute positively to a team.
  • Desire to recognize and celebrate others.

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Communication

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