Offer summary

Qualifications:

Bachelor's degree in Hospitality Management or a related field., Minimum of 3 years of experience in hotel group sales and events management., Proven ability to manage training and deployment processes within hotel environments., Fluency in English and Spanish, both spoken and written..

Key responsibilities:

Lead the introduction, training, and deployment of sales and events systems to hotels.

Develop training materials to support effective system adoption.

Liaise with various stakeholders to align business objectives with system utilization.

Facilitate training sessions and maintain relationships with internal teams and vendors.

Job description

Job Title: Specialist - Sales & Events Operations

Location: Rivera Maya, México

Position: Remote with travelling required (expenses covered)

We seek a Specialist to lead and train the Sales & Events Operations of a hospitality business. The role involves close collaboration with the broader Hotel Operational Services Teams and internal stakeholders within Global Operations. You will play a crucial role in enhancing operational efficiency and customer relationship management through system adoption and training.

Key Responsibilities:

Lead the introduction, training, and deployment of proprietary sales and events systems (such as Envision and Delphi) to Inclusive Collection hotels.
Develop training materials, including slide decks, trainers' notes, and videos, to support effective system adoption.
Guide on-property teams through system configurations tailored to their market segment and team dynamics.
Foster efficient business practices to drive customer relationships and revenue growth.
Liaise directly with Directors of Sales & Marketing, Directors of Sales, Operational Leaders, and General Managers to align business objectives with system utilization.
Manage multiple projects simultaneously while reporting to the Sales and Events Systems Manager.
Facilitate virtual and in-person training sessions, ensuring meaningful system usage.
Maintain strong relationships with global internal teams and vendors to coordinate system implementations and training.
Participate in business travel as needed (50%-75%).

Qualifications:

Bachelors degree in Hospitality Management or a related field.
Minimum of 3 years of experience in hotel group sales and events management, with a focus on hotel application usage.
Proven ability to manage training and deployment processes within hotel environments.
Fluency in English and Spanish (speaking, reading, and writing).
Willingness to travel as needed.

Preferred Experience:

Experience working with Sales platforms such as Envision and Delphi.
Familiarity with hotel sales and events management in Latin America.

Technical Skills:

Sales Platforms: Envision, Delphi (or similar)
Training Materials Development: Slide decks, trainers' notes, video content
Project Management: Ability to handle multiple projects
Language Proficiency: English and Spanish

Why Join Us?

We offer a supportive and rewarding work environment with a range of benefits designed to help you thrive:

Full-Time Position: Stability and growth in a dedicated role.
Competitive Compensation: Get paid in US dollars, ensuring a strong and stable income.
100% Remote Work: Enjoy the flexibility of working from anywhere in Latin America.
Paid Time Off: Receive 12 PTO days per year to recharge and unwind.
Local Holidays: Celebrate your country's holidays with paid time off.
Birthday Off: Take your special day off, on us!
Career Growth: Access clear career paths and opportunities for advancement.
Recognition Program: Be celebrated for your achievements and contributions.
Paid Leaves: Enjoy peace of mind with fully paid leaves.