Implementation Project Manager

Implementation Project Manager

About Centerbase

At Centerbase, you’ll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work daily dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and their clients.

Our belief and commitment are built on 3 Centerbase core values:  

Own it with Action, Better Every Day, Win as One

Job Description

We are seeking a skilled Project Manager to join our team and lead the onboarding and implementation of our legal software solutions for our customers. The ideal candidate will have a strong background in project management with a proven track record of successfully managing software implementation from initiation to completion. You are the single point of contact to not only define the scope of the project, but to help craft solutions for issues presented. In this role, you will communicate with cross-functional departments to ensure expectations, commitments and transparency of project progress. Implementation Project Managers will manage multiple projects, ensuring milestones are met and successful hand-offs occur with the Customer Success Manager. 

Responsibilities

• Lead the onboarding and implementation process for new customers adopting our legal software solutions
• Coordinate with customers to gather requirements, ensure project deliverables, and establish project timelines and milestones.
• Coordinate with internal teams, including Product, Training, Support and Customer Success Teams to ensure timely delivery of project deliverables.
• Provide regular project status updates to customers and internal stakeholders, including progress reports, risk assessments, and issues resolutions.
• Build and maintain healthy customer relationships while ensuring clear communication and understanding of the project between all involved Centerbase departments and the customer
• Proactively anticipate potential risks before they escalate into issues, and effectively, implement measures to mitigate these risks
• Educate customers on the benefits of Centerbase to ensure a maximum return on their investment
• Partner with customers on change management to help with adoption within their business
• Collaborate with Sales and Account Management teams to identify upsell opportunities and drive customer satisfaction.
• Communicate internally about process improvement, recommendations and gaps to continue to drive the most effective and efficient implementation possible
• Facilitate hand-off calls with Customer Success Team to ensure internal knowledge is transferred and succinctly breakdown milestones of the projects, outstanding issues and or risk associated
• Stay up-to-date on industry trend and best practices in legal technology and project management.
• Conduct post-implementation reviews to evaluate project success and identify areas for improvement.

Requirements

• Bachelor’s Degree preferred or the equivalent of 3+ years of work experience in project management, preferably in the legal industry
• Track record of successfully managing software implementation projects.
• Strong communication, negotiation, and stakeholder management skills.
• Experience using GUIDECx is a plus
• Great interpersonal and client-handling skills with the ability to manage expectations and explain technical details
• Ability to communicate confidently & concisely 
• Analytical thinking skills and a proactive approach to problem-solving
• Experience in project management and the ability to plan your own time and meet deadlines
• Able to multi-task with multiple  concurrent projects while working in a high volume, fast paced environment

Qualifications 

• Passion in helping customers, serving as an advocate for their success by leading impactful, engaging sessions and providing the best customer experience
• Analytical thinking skills and a proactive approach to problem-solving
• Advanced written and communication skills
• Experience with legal industry and or software solutions is desirable
• Able to communicate at all levels of an organization and present project statuses with regularity
• Can teach customers how to leverage software on their own to ensure project and scope stays on track
• Can execute on deadlines and manage expectations while mitigating risk
• Effective at up/down communication to ensure successful hand-offs and key learnings to drive process improvement

This is a remote position. Preference will be given to candidates in the Dallas, TX and Kansas City KS/MO metros.