Offer summary

Qualifications:

3+ years of experience in UX/UI or Product Design, with at least 1 year in a lead or mentoring role., Strong portfolio showcasing design of complex web applications or B2B enterprise platforms., Deep understanding of user-centered design principles and Customer Experience best practices., Proficiency in modern design tools like Figma and experience with Agile/Scrum methodologies..

Key responsibilities:

Define and lead the UX/UI design strategy for core platform features and new product initiatives.

Collaborate with teams to deliver high-quality UX assets, including wireframes and prototypes.

Conduct usability testing and synthesize user feedback to optimize features and workflows.

Mentor design team members and present design solutions to stakeholders for alignment.

Job description

We are seeking a talented and experienced Team Lead UX/UI, Product Designer to join our team. This is an exciting opportunity to set and lead the user-centered design direction for our sophisticated CCaaS (Contact Center as a Service) platform, impacting how businesses communicate and serve their customers globally.

What You Will Do

Define and lead the UX/UI design strategy and critical decision-making for both core platform features and exciting new product initiatives.
Translate strategic big-picture workflows into detailed, actionable UX/UI designs, ensuring both a cohesive overall vision and pixel-perfect execution.
Actively participate in the Agile/Scrum process, maintaining deep alignment with product goals, understanding user needs, considering technical constraints, and adapting to ongoing priorities to ensure design decisions are strategically grounded.
Collaborate closely with your team to deliver a comprehensive range of high-quality UX assets, including concept designs, user flows, wireframes, mockups, and interactive prototypes that contribute to intuitive, effective, and consistent user experiences.
Work hand-in-hand with Product Managers, stakeholders, and development teams throughout the iteration cycle to refine ideas and deliver innovative solutions that advance the product vision.
Conduct regular usability testing, synthesize user feedback, and proactively identify opportunities to optimize existing features and workflows based on data and user insights.
Clearly articulate and present design solutions, rationale, and impact to project team members and stakeholders, building alignment and shared understanding.
Mentor and guide members of the design team, fostering their growth and contributing to a culture of design excellence.

We Are Looking For

3+ years of experience in UX/UI or Product Design, with at least 1 year specifically in a lead, senior, or mentoring capacity.
A strong portfolio demonstrating a proven track record designing complex web applications or B2B enterprise platforms, showcasing both strategic thinking and meticulous attention to detail.
Solid experience working in fast-paced, iterative product development environments; comfort with quickly prototyping, testing, and refining design ideas based on feedback.
Deep understanding of user-centered design principles and Customer Experience (CX) best practices, with the ability to translate user and business needs into intuitive, end-to-end digital experiences.
Familiarity and practical experience working within Agile/Scrum methodologies throughout the product development lifecycle.
Proficiency in modern design tools (e.g., Figma) and hands-on experience creating, maintaining, and utilizing scalable design systems.
Excellent communication, presentation, and interpersonal skills capable of effectively advocating for design decisions and collaborating with both technical and non-technical teams.

Bonus Points

Experience designing for CCaaS, communications platforms, or complex enterprise SaaS products.

Why Join Us

We offer a supportive and dynamic environment where we invest in our team's success and well-being.

Growth & Development: Opportunities for continuous learning through educational events, courses, and language classes. Strong mentorship programs to support your professional journey.
Supportive Culture: Be part of a team of talented individuals in a friendly atmosphere, benefiting from strong mentorship and various employee recognition programs.

If you are ready to lead design for a critical platform and contribute to a company that values your growth and well-being, we encourage you to apply.

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