Offer summary

Qualifications:

5+ years of program/project management experience for enterprise-wide technology implementations., Strong program management skills with the ability to coordinate parallel workstreams and dependencies., Technical aptitude to understand system integrations and implementation requirements., Bachelor's degree in Computer Science, Information Systems, Business, or related field, or equivalent experience..

Key responsibilities:

Lead complex, enterprise-wide rollout programs for maisa AI's platform across multiple customer departments.

Develop and maintain comprehensive project plans with clear milestones, timelines, and resource requirements.

Coordinate customer onboarding activities, including technical setup, user training, and knowledge transfer.

Provide regular project status updates to both internal and customer executive stakeholders.

Job description

About Maisa

maisa AI enables enterprises to confidently delegate mission-critical tasks to Digital Workers and AI Agents. Our unique computational approach combines AI intelligence with proven Chain-of-Work execution, while continuously capturing and transforming enterprise know-how into reusable knowledge. This allows enterprises to deploy AI agents that grow smarter through feedback and real-world usage, maintaining full traceability and accountability. As the evolution of RPA, our platform sets new standards for reliable and accountable enterprise agentic process automation leveraging AI.

The Role

We're seeking an experienced Technical Customer Success Manager to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. This role primarily focuses on program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments while ensuring consistent value delivery. You'll manage the full lifecycle of customer deployments, from initial technical implementation through broad organizational adoption. Reporting directly to leadership in our flat organization structure, you'll oversee complex, multi-stakeholder deployments to ensure customers achieve transformative results through our KPU technology.

Key Responsibilities

Lead complex, enterprise-wide rollout programs for maisa AI's platform across multiple customer departments
Develop and maintain comprehensive project plans with clear milestones, timelines, and resource requirements
Track and manage multiple parallel implementation streams and use cases across different business units
Coordinate customer onboarding activities, including technical setup, user training, and knowledge transfer
Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities
Serve as the primary point of contact for technical and operational issues during implementation
Develop scalable training programs and materials to enable customer self-sufficiency
Establish KPIs and success metrics for each deployment phase and track progress against them
Facilitate cross-functional collaboration between customer teams and maisa AI resources
Identify and mitigate implementation risks through proactive program management
Drive adoption through change management best practices and stakeholder engagement
Provide regular project status updates to both internal and customer executive stakeholders

Required Qualifications

5+ years of program/project management experience for enterprise-wide technology implementations
Proven track record managing complex rollouts of RPA, Process Mining, or similar automation technologies across multiple business units
Strong program management skills with ability to coordinate parallel workstreams and dependencies
Experience developing and executing customer onboarding and training programs at scale
Technical aptitude to understand system integrations and implementation requirements
Demonstrated ability to manage stakeholders at all levels, from technical teams to C-suite
Excellent documentation skills for tracking use cases, implementation progress, and outcomes
Experience with change management methodologies for technology adoption
Business proficiency in Spanish and English; additional European languages a plus
Bachelor's degree in Computer Science, Information Systems, Business, or related field, or equivalent experience

Desired Qualities

Experience with enterprise-wide deployments of UiPath, Automation Anywhere, Blue Prism, Celonis, or similar platforms
Certification in project management methodologies (PMP, PRINCE2, Agile, etc.)
Experience creating and maintaining use case repositories and implementation playbooks
Background in process optimization, business process management, or digital transformation
Ability to develop scalable onboarding and training programs for enterprise customers
Track record of successful change management initiatives in large organizations
Self-starter mentality with ability to thrive in a fast-paced, founder-led environment
Strong analytical skills for tracking program metrics and demonstrating customer value
Comfort with ambiguity and ability to create structure in undefined scenarios
Willingness to actively use AI tools to enhance productivity and effectiveness
Preference for flat organizations and direct impact over management layers

What We Offer