Collector

Let’s unpack this – Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com .

About MSupply TM

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com .

The Collector obtains payment updates, collects, maintains, and ensures accurate payments for the assigned customer base. Administers timely collection follow-ups and is highly effective at adhering to collection policies to optimize collection efforts.

What will you be doing?

• Generates a daily high volume of outbound collection outreaches via email/voice calls.
• Engages and promptly notifies Management of any customer's unwillingness to pay per their payment terms.
• Maintains Over 90% of A/R at 3%.
• Daily pulls an aging report for the assigned customer base. Contact customers with past due balances greater than 30 days, document collection efforts, payment status,
  
  

billing issues, and resolution status.

• Displays a courteous and professional manner when communicating to customers (internal/external).
• Document collection efforts on the ERP system
• Provides additional support to other departments when necessary to resolve customers issues.
• Responds to credit hold ques in a timely fashion (within 2 minutes) to avoid customer delays at the counter or delivery of order.
• Monitor assigned shared A/R Credit Department email inbox.
• Performs other duties as requested or needed.
  
  

What We Need From You

Job Requirements

• High School Degree required.
• Proficient in multi-tasking and time management
• 2+ years of a B2B collection environment
• High degree of personal ethics, customer service, and commitment to safety.
• Great oral and written communication skills
• Intermediate knowledge and experience in Microsoft Office (Excel and Outlook)
  
  

What We Have To Offer

Health care (medical, dental, vision, prescription) is available on the first day of hire!

401k with company contribution

Life insurance plus short-term and long-term disability

HSA/FSA options

Paid vacations, holidays, and personal time

Employee Assistance Program

Employee discounts

Base salary plus commission!

And much more!

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company’s background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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