Offer summary

Qualifications:

High School Diploma required., 0-1 years of administrative experience preferred., 1-2 years of experience in a high call volume environment., Advanced English proficiency is necessary..

Key responsibilities:

Serve as the first point of contact for customers via phone and email.

Follow established communication procedures and guidelines.

Provide knowledgeable answers regarding products, pricing, and availability.

Handle customer complaints and ensure proper follow-up for resolution.

Job description

#boost2025

Only hiring people living in Mexico for this position

Gordian Staffing, A New Way of HR

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our Client

Full-service homeowners association management company managing various communities such as neighborhoods, townhomes, condos, and more.

Job Activities

First point of contact with customers via phone, email, and their software.
Follow communication procedures, guidelines, and policies.
Provide knowledgeable answers to questions about the product, pricing, and availability
Prepare product or service reports as needed.
Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure the resolution
Data entry in various platforms
Answer questions about properties and terms and clear communication
Providing feedback on the efficiency of the customer service process to management

Schedule