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Customer Service - REMOTE

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Mexico

Offer summary

Qualifications:

2+ years of experience in a call center environment., Minimum typing speed of 30 words per minute., Advanced or native communication skills in English., Familiarity with Standard Operating Procedures..

Key responsibilities:

  • Handle a high volume of incoming calls (50-70 calls per day).
  • Assist clients with maintenance requests and general accounting questions via phone, chat, and email.
  • Take detailed messages and enter notes into the system.
  • Return all phone calls in accordance with company policy.

Gordian Staffing Careers logo
Gordian Staffing Careers http://www.gordianstaffing.com
501 - 1000 Employees
See all jobs

Job description

#boost2025

Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our Client: Their goal is to tailor their services to your community's unique needs so you can exist in the best possible way in the moments that matter.

The CUSTOMER SERVICE REPRESENTATIVE will provide a high level of customer service while assisting clients with maintenance requests and answering general accounting questions over the phone, chat, and email.

Essential Responsibilities

  • Receive a high volume of incoming calls (50-70 calls per day)
  • Take detailed messages and enter notes in the system.
  • Listen to voicemails and process them appropriately.
  • Understand and act following relevant Standard Operation Procedures.
  • Return all phone calls following company policy.
  • Perform any other task necessary for a smooth operation.

Work Schedule: Monday to Friday

  • Regular: 11:00 am to 8:00 pm CST
  • Daylight savings: 10:00 am to 7:00 pm CST

NOTE: if selected, you must attend the GDL or CDMX offices on your first day.

We Offer

  • Law benefits
  • Computer equipment
  • Major medical insurance
  • Christmas bonus of 30 days (Aguinaldo)

After The First 3 Months, We Add The Following

  • Minor medical insurance
  • Food vouchers (10% of the gross salary).
  • Restaurant tickets of $2,052
  • Saving fund (8% of the gross salary).
  • 2+ years experience in Call center
  • Have a minimum typing speed of 30 words per minute.
  • Advanced/Native communication skills in English.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SpeedwritingCall Center Experience

Other Skills

  • Customer Service
  • Verbal Communication Skills
  • Detail Oriented
  • Problem Solving
Are you interested?

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