Customer Care Associate

I’m helping Silhouette MD find a top candidate to join their team full-time for the role of Customer Care Associate.

This is a cool job because you'll provide compassionate support to help patients achieve real, lasting wellness transformations.

Compensation:

USD 1K - 2K/month.

+ Bonuses (up to 20% of base compensation)

Location:

Remote (For residents of Argentina, Mexico, Colombia, Brazil, Uruguay, Paraguay, Guatemala, Panama, Venezuela, Chile, and Belize residents).

Mission of Silhouette MD:

"Our mission is to empower individuals to achieve lasting wellness by addressing the root causes of their health challenges. Through personalized, compassionate support and a results-driven approach, we guide our clients toward sustainable, meaningful change—every step of the way.”

What makes you a strong candidate:

• You are proficient in CRM (Customer Relationship Management), customer service, and messaging apps.
• English - Fully fluent.

Responsibilities and more:

📋 Requirements & Responsibilities

Role: Customer Care Associate.

Type: Remote – Full-Time (Must be available during U.S. business hours).

Location: Latin America preferred.

We’re looking for empathetic, tech-savvy professionals to support our clients on their health and wellness journey. You'll handle patient communication via phone, text, and email—providing outstanding support with care and professionalism.

Key Responsibilities:

• Respond to client inquiries with kindness and clarity across phone, chat, and email.
• Assist with appointment scheduling, prescription refills, and follow-up support.
• Monitor patient progress and offer encouragement or escalation as needed.
• Maintain accurate records in CRM systems.
• Collaborate with sales and care teams to improve retention and satisfaction.

Requirements:

• Excellent spoken and written English (neutral accent required).
• Experience in customer service, patient care, or wellness preferred.
• Tech proficiency (CRM platforms, email, messaging apps).
• Empathy, emotional intelligence, and clear communication.
• Comfortable working independently and as part of a team.
• Medical or wellness-related experience is a plus.