Offer summary

Qualifications:

Bachelor’s degree or technical certificate in a related field., Experience with cryogenic equipment, with knowledge of gas turbines and pumps being a plus., Ability to communicate effectively with customers at all levels and adapt to shifting priorities., Fluent spoken and written English skills are required..

Key responsibilities:

Provide on-site technical support, maintenance, installation, and repair services for products at customer locations.

Perform hands-on commissioning, troubleshooting, service, and repair of cryogenic pumps and related equipment.

Create field service reports and maintain service information in the company database.

Communicate with customers to ensure satisfaction and handle warranty requests.

Job description

Unternehmensübersicht

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries. Applications include fueling stations, marine engines, peak shaving, power generation, virtual pipelines, carbon capture, geothermal power and well stimulation. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with $1.5 B USD in annual revenue, 8000 + employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Übersicht

Reporting to the Operations Manager, the Marine Field service engineer is responsible for providing on-site technical support, maintenance, installation, and repair services for a company's products or equipment at customer locations.

Verantwortungsbereiche

Provide high level technical support to customers, handle warranty requests and respond to customer questions and queries.
Perform hands-on commissioning, troubleshooting, service, and repair at customer site.
Provide on-site /hands-on equipment training to the customers.
Create field service reports and maintain service information in the company enterprise database.
Timely and professionally handle all field service calls, follow up on all arising issues from the field service visits and timely complete and submit all required paperwork/reports.
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.
Prepare the service and repair reports.
Provide emergency/unscheduled repairs of production equipment during production and performs scheduled maintenance repairs of production equipment during machine service.
Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic, hydraulic, troubleshooting and repair of production machines.
Diagnose problems, replace or repair parts, test and make adjustments.
Use a variety of hand and power tools, electric meters and material handling equipment in performing duties.
Detect faulty operations, defective material and report those and any unusual situations to proper supervision.
Comply with safety regulations and maintain clean and orderly work areas.
Help and support skid installation as a assembler at turbo shop floor per their scope.
Perform hands-on commissioning, troubleshooting, service, and repair of cryogenic pumps and related equipment for the LNG and industrial gases industries upon request.

Qualifikationen

Experience with cryogenic equipment whereas experience with gas turbines and pumps would be a plus.
Bachelor’s degree or technical certificate in the related field.
Experience at working both independently and in a team-oriented environment is essential.
Technically competent with mechanics and knowledge of mechanical parts.
Can adapt to shifting priorities, demands and timelines.
Ability to travel freely in Middle East as well as internationally as needed.
Ability to communicate with customers at all levels.
Technical mindset combined with a high degree of customer orientation.
Communicates clearly and effectively.
Well-versed in technical aspects of field projects, including rotating machinery and equipment
Organized self-starter with the ability to proactively plan their daily work schedule.
High energy level with Right from me attitude.
Fluent spoken and written English skills are required.

Required profile