Associate Director - Clinical Operations - Workforce

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Associate Director (AD) Workforce will be dedicated to the profitable growth of the firm’s Clinical Operations Practice's Provider optimization group.  The ideal candidate will bring extensive healthcare industry experience with a proven track record of delivering innovative clinical and strategic performance solutions to hospitals and health systems.  This individual will lead the design, development and implementation of integrated (clinical effectiveness and system operations) optimization efforts within resulting in the workforce and capacity management solution.   He or she will manage the work stream efforts to timeline / scope / budget across the larger platform. The Associate Director will work with Guidehouse specialty areas and partner with the client to deliver robust solutions/outcomes for the client and ultimate revenue for Guidehouse for areas in including: performance improvement, workforce productivity, clinical operations, clinical shared services and revenue management.

The Associate Director will participate in business development and relationship management activities for Guidehouse Healthcare clients requiring optimization. This individual will play a key role in helping guide the firm’s continued development of leading-edge consulting, in the performance improvement service line.

• This position includes responsibilities in both leveraging and delivering quality, high-level, consulting services to clients for the Guidehouse Healthcare Provider Practice.  The following sections describe the specific areas of prime importance in the execution of these responsibilities:

• Deliver industry expertise and management consulting services in support of client engagements in the Healthcare Practice

• Develop practice wide methodologies to be applied across individual account strategies / client plans

• Establish account management relationships with key client decision makers

• Identify key industry issues and develop a practice response

• Assist in the development of industry alliances and relationships within vertical markets

• Provide delivery assurance support for engagements with targeted clients

• Mentor Guidehouse staff on assignments within the account delivering services

• Provide visible leadership within the account and the practice.

• Leads consulting projects Statement of Work, Project Plans, Writes Proposals, Presents to Client Executive; Facilitates, Advises and Persuades key decision makers and influencers

What You Will Need:

• 7-10 years (minimum) of experience in clinical operations, performance improvement, labor optimization, clinical operations and beyond focused in a provider setting experience required

• 5+ years delivering programs in a consulting environment; driving complex, multi-faceted, multi-site, application/operational change/improvement programs with annual budgets of $10 million plus.

• Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information within all levels of Guidehouse as well as a provider based, client organization, including, but not limited to, hospital executives, physicians and other professional and ancillary staff.

• Ability to develop and monitor performance metrics at all levels of operations both clinical and non-clinical.

• Ability to articulate financial results across multiple projects with ease; highly quantitative orientation

• 5+ years rigorous project/program management leadership of complex provider deliverables with 5 of those years in larger provider systems.

• Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents or aptitude to develop this level of skill within a defined period of time ; MS Project Experience preferred

• Undergraduate degree required, master's degree preferred in business, systems engineering, healthcare administration or equivalent professional experience

• Ability to travel up to 75%

What Would Be Nice To Have:

• Outstanding oral and written presentation skills and is recognized as an industry expert (via published articles, white papers and public speaking engagements)

• Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.