Offer summary

Qualifications:

Certified Medical Assistant (CMA) certification required., Strong sales and/or customer service experience., Minimum one-year call center experience, preferably in a healthcare setting., Energetic and approachable personality with a clear speaking voice..

Key responsibilities:

Conduct 120+ outbound phone calls daily to educate and enroll patients in the Care Management program.

Engage with patients to identify benefits of Care Management and communicate its value.

Answer inbound calls, addressing patient questions and concerns professionally.

Meet or exceed weekly and monthly production quotas.

Job description

Description

Wellbox is a growing healthcare company committed to improving population health outcomes, one patient at a time. We strive to help individuals live healthier, happier lives by providing comprehensive, preventative virtual care solutions. Our services are delivered by a dedicated team of experienced professionals. Their consistent efforts in supporting, encouraging, and caring for our patients are key to driving positive changes in healthcare. If our mission of improving health outcomes resonates with you, we invite you to join us in making a difference.

Position Summary

We’re looking for a friendly, motivated, and results-oriented Certified Medical Assistant (CMA) to join our Patient Engagement team at Wellbox! If you're passionate about creating positive healthcare experiences and outcomes and enjoy using your medical knowledge to educate and connect with patients, this could be the perfect role for you. Help us make a difference through Care Management!

Essential Functions

Conduct 120+ outbound phone calls daily to patients eligible for a Care Management program, educating and enrolling them in the program.
Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
Meet or exceed weekly and monthly production quotas.

Required Education, Experience, And Competencies

Certified Medical Assistant (CMA) certification required.
Strong sales and/or customer service experience.
Minimum one-year call center experience, healthcare setting preferred.
Must have a clear and pleasant speaking voice.
Energetic and approachable personality.
Self-starter who thrives in a fast-paced and quota-driven environment.
Proven experience meeting or exceeding goals in a call center and/ or sales environment.
Bilingual candidates preferred.

Required profile