Technical Solutions Consultant (SaaS B2B Services & Implementations)

Job Title: Technical Solutions Consultant

Location: Australia (remote welcome, or work from our Sydney office if preferred)

Type: Full-Time

Salary: $110,000 + 11.5% superannuation  ($122,650 inc super)

About Payble:

Payble is the world's first payment experience platform for local government. With more than 150,000 users across dozens of councils in Australia and NZ, we're making a big difference already.

For our council customers, Payble means lower costs, improved cash flow, and much happier consumers. Our customers rave about us (they’ve all agreed to case studies), and our consumer users love us too (4.8/5 average rating).

We’re currently focused 100% on growth among local governments/councils.

The role:

As Technical Solutions Consultant in the Services Team, you will support the successful onboarding and deployment of Payble by collaborating closely with cross-functional teams, including Product, Engineering, and Customer Success. You will assist in managing technical and project management initiatives, ensuring seamless implementation while addressing challenges such as version compatibility, data quality, and testing.

Additionally, you will contribute to designing new features, maintaining technical documentation, and participating in product testing to ensure high-quality standards and alignment with customer needs. This role plays a key part in delivering a smooth implementation experience and supporting client success.

·      Be willing to collaborate as a key member of the implementation team, assisting with technical & project management initiatives

·      Consult with council around the project lifecycle of Payble – ensuring seamless implementation

·      Proficiency in writing SQL queries to extract, manipulate, and analyse data from relational databases is a must

·      You’ll have a passion for problem solving & an aptitude for project management – serving multiple active implementations at any given time

·      Identify and resolve problems during implementation, which includes but is not limited to assessing version compatibility, data quality and testing

·      Work with the engineering, product and customer success teams to design new features.

·      Create and maintain technical documentation and knowledge base articles, which includes, but is not limited to, product & training documentation.

·      Participate in product testing, ensuring customer needs are met and the highest quality standards are maintained.

Across a typical day, you’d do things like:

Kick off the day by reviewing active implementation projects, checking in with councils and internal teams to ensure timelines are on track and any blockers—such as data quality issues or compatibility concerns—are being addressed.

Write and run SQL queries to analyse council data, troubleshoot discrepancies, and prepare data sets for integration into Payble’s systems.

Collaborate with Product, Engineering, and Customer Success teams to test new features, report bugs, and suggest improvements that enhance the client experience.

Document technical processes and contribute to knowledge base articles, ensuring internal and external stakeholders have clear guidance on implementation procedures and system functionality.

Assist the Services team with managing project lifecycles across multiple implementations, coordinating milestones, tracking progress, and ensuring successful deployment of Payble’s platform to meet client expectations.

What’s in it for you?

• Engaging Team Dynamics: Our small and diverse team thrives on collaboration and open communication, creating a friendly, inclusive atmosphere that fosters camaraderie, mutual support, and the sharing of ideas.
• Unique Challenges & Learning Opportunities: Tackle a wide variety of projects and challenges that will keep you on your toes and constantly learning new skills. You'll never experience a dull moment as you grow both personally and professionally.
• Mentoring & Supportive Leadership: Payble is committed to helping you succeed, offering personalized mentorship and guidance as well as room to learn and freedom to experiment.

Skills We Are Looking For

• Bachelor's degree in a technical field or equivalent work experience
• Experience with SaaS and Local Government projects is highly desirable
• Strong technical aptitude with experience in software implementation, system configuration, and project management methodologies
• Proficiency in writing and analysing SQL scripts to validate and troubleshoot data issues
• An understanding of system integrations and data flow between platforms
• Ability to interpret error logs, debug technical issues, and perform root cause analysis
• Excellent communication and interpersonal skills
• Proven track record of managing client relationships and delivering exceptional customer service
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Passion for empowering customers with technology and innovation

·       Ability to thrive in a fast-paced, dynamic environment

More About Us:

We are a remote-first team of 15 and if you're in Sydney, we generally hang out at the office once a week (near Central Station). We value hard work, honesty, and direct communication. Our environment is friendly, fun, and optimistic. We provide a phone and internet allowance and believe in creating an enjoyable work atmosphere.

Other notes:

All candidates must be based in Australia. We aren't able to sponsor or provide visa help - so you must have full unlimited working rights in Australia already.

Sorry wonderful recruiters, but we're recruiting this role ourselves.

Our transparent hiring process:

• Apply: Fill out the application by clicking Apply or here: https://forms.gle/YZ18mqH8GSTxP3eS9
• >>>Note the link above will require you to submit a video as part of your application.
• Chat: We’ll review all applicants and watch all videos, to shortlist candidates for a 20 minute chat to see if we are a good fit for each other
• Interview: A formal interview to do some thought-based challenges
• Final checks: you can meet the rest of the team and see if Payble is right for you
• Confirmed: Letter of offer

Salary is $110,000 + super.

Interested? Click apply here and fill out the google form. Note that you will be required to submit a video as part of your application.