Presales/Solution Consultant, Customer Experience (CX)

We're seeking a Presales/Solution Consultant, Customer Experience (CX) to join our team and drive the technical side of sales for AI-first CX solutions. This includes Conversational AI, MS Copilot, and the full spectrum of CX offerings—covering professional services, security, skilling, and support. As a key advisor, you will engage with clients to assess their CX challenges, showcase AI-driven solutions, and contribute to deal qualification, solution discovery, demos, proposals, and closing. Your expertise will help transform customer experience strategies, leveraging cutting-edge AI technologies to deliver exceptional value and a competitive advantage.

Accelerating Progress. Securing Futures.

At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.

Responsibilities:

• Engage with clients to assess their customer experience challenges and business objectives.
• Design and present tailored CX solutions that align with client needs, leveraging industry best practices and innovative approaches.
• Conduct product demonstrations, workshops, and presentations to showcase CX solutions.
• Collaborate with internal teams, including sales, product development, and customer success, to ensure seamless solution delivery.
• Provide strategic insights and recommendations to optimize customer journeys and improve retention rates.
• Stay updated on CX trends, technologies, and the competitive landscape to maintain thought leadership.
• Support pre-sales activities by delivering technical expertise and responding to RFPs.

Qualifications:

• Bachelor’s degree in Business, Marketing, IT, or a related field (or equivalent experience).
• Proven experience in customer experience consulting, customer success, pre-sales, or related roles.
• Strong understanding of CX principles, customer journey mapping, and digital engagement solutions.
• Experience with CX platforms such as CRM, contact center solutions, customer analytics, or AI-driven engagement tools.
• Excellent communication, presentation, and relationship-building skills.
• Ability to translate technical concepts into business value for diverse audiences.
• Analytical mindset with problem-solving capabilities and attention to detail.
• Ability to work collaboratively in a fast-paced, customer-centric environment.

Preferred Qualifications:

• Certifications in CX-related platforms (e.g., Avaya, Genesys, Nice, Salesforce, Sprinklr, etc.).
• Minimum 3 years of experience with one of the leading AI-driven, cloud-based customer engagement solutions: Genesys, Nice, Five9 or Sprinklr.
• Knowledge of industry-specific CX challenges in sectors such as retail, financial services, healthcare, or technology.

TeKnowledge is an equal opportunity employer, and we believe in celebrating – diversity, equity, and inclusion. We are committed to building an equitable environment by providing fair employment opportunities in our communities without regard to gender, ethnicity, socio-economic background, disability, marital and veteran status. Our employees join us in adopting, celebrating, and championing our drive towards building an equitable opportunity environment. We do not and will not ask you to send or share with us any sensitive personal data.