Offer summary

Qualifications:

Experience in implementing ServiceNow, particularly in ITOM modules., In-depth understanding of IT operations processes and IT service management (ITSM)., Technical knowledge of ServiceNow configurations (JavaScript, Flow Designer, Scripting) and API integrations., Fluent in written and spoken German and English..

Key responsibilities:

Implementation and configuration of the ServiceNow ITOM modules including Discovery, Service Mapping, and Event Management.

Conducting workshops to analyze requirements and identify customer needs in IT operations.

Integrating third-party tools using REST/SOAP APIs and performing testing and quality assurance.

Organizing and conducting customer training on the implemented ITOM modules.

Job description

teamative helps customers to digitize their business. And it does so with a unique concept: It takes on the complete responsibility for innovative IT & SAP projects while at the same time defying the "War for Talent" with customized and scalable staffing services for holistic IT sourcing and can scale to any size in any technology through global and flexible team augmentation.

With a team of over 350 consultants, software developers and architects in 10 locations and additional 350 specialized partners, we help our customers make the most of their digital potential. As an innovation partner covering all situations, teamative combine the skills of a service provider with the flexibility of a staffing specialist. And create unique, scalable IT and SAP services, solutions and smart sourcing models of all kinds.

We provide services in S/4 and SAP, Digital Innovation, Infrastructure, Security & Cloud, and ServiceNow.

We are an ambitious process and consulting service provider specialising, among other things, in implementing and optimising ServiceNow solutions for our customers from a wide range of industries. One focus is on automating IT processes and optimising IT operations management (ITOM).

To strengthen our team, we are looking for a ServiceNow ITOM Implementer (m/f/d) to support our customer in implementing and optimising the ITOM modules.

Deine Aufgaben / your mission

Implementation and configuration of the ServiceNow ITOM modules, in particular:
Discovery: design and configuration of network scans and data sources for automated IT asset discovery.
Service Mapping: Creation of detailed service maps to visualise IT infrastructures and dependencies.
Event Management: Integration of monitoring tools to proactively monitor and manage events.
Operational Intelligence and Cloud Management: Implementation to optimise IT operations and cloud usage.
Conducting workshops to analyse requirements and identify customer needs in the area of IT operations.
Technical consulting and best practices: Helping customers optimise their IT operations processes using the ITOM modules.
Data integration and API connection: Integrating third-party tools (e.g. Splunk, Nagios, SolarWinds) using REST/SOAP APIs.
Testing and quality assurance: Performing tests and bug fixes to ensure a smooth implementation.
Customer training: Organising and conducting training on how to use the implemented ITOM modules effectively.
Project management: Supporting the planning, execution and documentation of implementation projects.

Dein Profil / your profile

Experience in implementing ServiceNow, particularly in the ITOM (IT Operations Management) modules.
In-depth understanding of IT operations processes and experience in IT service management (ITSM) and IT infrastructure.
Technical knowledge of ServiceNow configurations (JavaScript, Flow Designer, Scripting) and API integrations.
Certifications as a ServiceNow System Administrator, ServiceNow ITOM Implementation Specialist or comparable qualifications are an advantage.
Experience with monitoring tools such as Splunk, SolarWinds, Dynatrace, or other IT infrastructure management solutions.
Analytical skills and a structured approach to problem solving.
Strong communication skills and the ability to explain complex technical concepts in an understandable way.
Fluent written and spoken German and English.

Warum wir? / why teamative?