Offer summary

Qualifications:

Native speaker of French, German, Dutch, Danish, Hungarian, or Czech., Fluent in English., Experience in Customer Service preferred but not mandatory., Strong soft skills including active listening and empathy..

Key responsibilities:

Responding promptly to customer inquiries via email or live chat.

Handling and resolving customer complaints with empathy and efficiency.

Providing product and service information to assist customers in their purchasing decisions.

Maintaining detailed records of customer interactions and transactions.

Job description

Are you a French, German, Dutch, Danish, Hungarian, or Czech speaker looking for a FULLY REMOTE position from anywhere in Portugal?

Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Portugal rich culture, beautiful landscapes, and vibrant lifestyle.

Responsibilities

Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.
Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.
Providing product and service information to customers, assisting them in making informed purchasing decisions.
Processing orders, forms, applications, and requests accurately and promptly.
Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.
Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Requirements