Offer summary

Qualifications:

1-3 years of experience in sales, customer service, healthcare, or a call center setting preferred., Proven ability in making sales calls and cold calling., Familiarity with CRM platforms and communication tools is beneficial., Knowledge of HIPAA regulations and commitment to patient confidentiality..

Key responsibilities:

Make outbound calls to engage potential and current patients about DME products and services.

Handle inbound inquiries professionally via phone, email, chat, or text.

Assess patient needs and recommend appropriate equipment based on individual circumstances.

Maintain accurate records of all patient interactions and manage appointment scheduling.

Job description

Job Type: [SP-CPO] 1

Work Hours: 9:00 AM – 5:00 PM CDT

Work Days: Monday – Friday

Salary: Starting at $5 - $6 per hour (depending on experience)

The client is a fast-growing U.S.-based provider of Durable Medical Equipment (DME) with a mission to simplify access to medical equipment and improve quality of life for patients. By blending technology and compassion, they support patients through every step of their DME journey—from education to equipment delivery.

As a Business Development Representative, you will be at the frontline of this mission. This role is centered on proactively connecting with potential and existing patients to educate them about available DME products, assess their needs, and guide them through the acquisition process. Your communication skills, empathy, and attention to detail will be essential in creating a positive, efficient, and supportive patient experience.

Key Responsibilities

Make outbound calls to engage potential and current patients, and educate them on available DME products and services.
Handle inbound inquiries via phone, email, chat, or text in a professional and empathetic manner.
Assess patient needs and recommend appropriate equipment based on product knowledge and individual circumstances.
Clearly explain the DME process, including insurance verification, documentation requirements, and next steps.
Manage appointment scheduling and coordinate follow-ups to ensure smooth patient engagement.
Maintain accurate, up-to-date records of all patient interactions in the system.
Sort, prioritize, and respond to emails and text messages; assist with sending out newsletters and updates.
Collaborate closely with other departments such as intake, billing, and support teams to deliver a seamless patient experience.
Support calendar management for both internal coordination and patient-facing scheduling.
Optionally participate in community outreach events or virtual health education sessions.
Ensure all communications and actions are HIPAA-compliant and uphold patient confidentiality.

Required Skills & Experience

Experience: 1–3 years in sales, customer service, healthcare, or a call center setting preferred.
Sales Background: Proven ability in making sales calls, pitching, and cold calling.
Industry Familiarity: Prior experience in the DME space is a strong advantage.
CRM & Tools: Familiarity with CRM platforms and phone/chat systems is beneficial.
Communication Excellence: Ability to clearly explain information, with empathy and patience.
Listening & Understanding: Attentive to patient needs and able to offer thoughtful responses.
Persuasion & Support: Confident in presenting product benefits and addressing concerns.
Time Management: Capable of handling multiple patient cases and follow-ups efficiently.
Compliance Awareness: Knowledge of HIPAA and a commitment to patient confidentiality.
Resilience & Positive Attitude: Comfortable handling rejection and staying motivated.