Offer summary

Qualifications:

Proficient in English, both spoken and written., Experience in customer service or administrative roles., Strong organizational skills and attention to detail., Bilingual in English and Spanish is preferred but not required..

Key responsibilities:

Answer incoming phone calls and manage patient appointments.

Collect and document insurance information accurately.

Verify insurance coverage and maintain up-to-date records.

Provide friendly customer service and communicate effectively with patients.

Job description

Job Code:

Work Hours 9:00AM - 4:00PM EST

Work Days: Monday - Friday

Salary: $5 - $6 per hour (depending on experience)

Bilingual candidates - additional $2

About the Role

Dr. Tien is looking for 2 dedicated, detail-oriented, and service-driven Virtual Assistants (VAs) to support the daily operations of his medical practice. Depending on the role, the VA will either focus on front desk responsibilities (handling calls and bookings) or insurance verification tasks. Both roles require excellent communication, organization, and reliability. Bilingual candidates (English/Spanish) are preferred but not required.

Available Positions & Key Responsibilities

🔹 Full-Time Role VA – Front Desk Support

Answer incoming phone calls with professionalism and empathy
Book and manage patient appointments
Collect and document insurance information accurately
Provide friendly and helpful customer service to patients during inquiries or scheduling
Maintain clear communication with the internal team regarding appointments and patient needs

🔹 Part-Time Role VA– Insurance Verification

Verify insurance coverage prior to appointments
Contact insurance providers when necessary for pre-authorizations or plan details
Maintain accurate and up-to-date insurance records in the system
Communicate with patients to clarify insurance-related questions

Skills & Qualities Required

Time Management – Handles tasks efficiently and meets deadlines
Customer Service Orientation – Patient, friendly, and professional in interactions
Attention to Detail – Enters accurate data and follows through on requests
Organizational Skills – Manages multiple tasks and maintains clear documentation
Communication Skills – Speaks and writes clearly and effectively
Reliability – Dependable and consistent in attendance and task completion
Bilingual (Preferred but not required): English + Spanish

Tech Proficiency – Comfortable using:

Elation (EHR platform)
Microsoft Office (Word, Excel, Outlook)

Basic requirements

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance or Local Police Clearance background check if requested
Must be available for video meetings with your camera on
Must have no other clients during required work hours

Technical requirements