Offer summary

Qualifications:

Bachelor's degree or equivalent education/experience required., Experience in Stakeholder Analysis, Requirement engineering, or process modeling is required., Knowledge of ITSM principles and clinical development processes is essential., Strong communication skills in written and verbal English are necessary. .

Key responsibilities:

Translate clinical systems needs into user requirements for the ITSM Tool.

Provide clear criteria to the technical team for solution development.

Ensure developed solutions align with pharmaceutical research demands.

Work collaboratively in a global R&D environment.

Job description

Company Description

Pharma

Job Description

The role of the Business Analyst in the Innovative Medicine R&D ITSM Tool involves translating the needs of the clinical systems, specifically those used in the setup and management of clinical trials, into user requirements. The objective is to gain an understanding of the unique requirements of provide clear criteria to the platform technical team for solution development. Solutions apply to ServiceNow ITSM Modules, ensuring that the developed solutions align seamlessly with the specific demands of pharmaceutical research and global development initiatives.

Education & Experience:

Bachelors’ degree (University degree) or equivalent education / relevant experience required
Experience in Stakeholder Analysis, Requirement engineering or process modeling is required.
Experience working with ServiceNow Technologies
Knowledge of ITSM principles
Demonstrated knowledge of clinical development processes
Good knowledge of Quality Assurance, Quality Control and Compliance is required
Proficiency in computer applications such as the MS Office suite is required
Experience in working in a global environment is required
Strong communicator both written and verbal English is required
Able to operate with a minimum of supervision
Experience working in a global R&D environment is preferred