Remote German-Speaking Customer Service Representative (Braga)

Job Title: German-Speaking Customer Service Representative (Remote)

Location: Braga, Portugal (Remote Position)

Industry: Website Technical Solutions

Employment Type: Full-Time (Rotating Shifts)

Salary & Benefits:

• Competitive pay
• Comprehensive health and life insurance coverage
• Opportunities for career growth and advancement
• Meal allowance
• Transport allowance
• Company-provided equipment (Laptop, tools, and software)
  
  
  

Work Setup: Remote work from your home in Braga, Portugal

Shift Information:

• Work schedule: Rotating shifts, 24/7, including night shifts, from Monday to Sunday
• Two days off per week, on a rotating basis
• Shift rotation includes morning, afternoon, and evening shifts
  
  
  

Language Requirements:

• German (C2 level proficiency required)
• English (Intermediate proficiency preferred)
  
  
  

Job Overview:

We are seeking a passionate and motivated German-Speaking Customer Service Representative to join our remote team based in Braga. In this role, you will assist German-speaking customers with technical issues related to website solutions. While prior experience in customer service or technical support is beneficial, it is not mandatory. We are looking for candidates who are eager to learn and grow within the company.

Your role will involve providing remote technical support, troubleshooting issues, and guiding customers through solutions via phone, email, and chat. Strong communication skills, a focus on customer satisfaction, and the ability to handle challenges are essential for success in this position.

You will receive comprehensive training to equip you with the necessary skills to excel. This position offers an exciting opportunity to be part of a dynamic team within a rapidly growing industry, with competitive salary and benefits, as well as opportunities for career progression.

Key Responsibilities:

• Provide exceptional customer service to German-speaking clients via phone, email, and chat, assisting with technical website issues
• Troubleshoot and resolve technical problems related to website setup, configuration, and functionality
• Guide customers in using website tools, helping them understand features and resolve any issues
• Accurately document customer interactions and technical issues in the CRM system for tracking and follow-up
• Ensure customer satisfaction by delivering prompt and professional solutions
• Follow company processes for troubleshooting, escalating issues, and ensuring resolution
• Escalate complex technical issues to appropriate teams or higher-level support when necessary
• Offer feedback to management on recurring issues and opportunities for improving the customer experience
• Take ownership of customer issues, ensuring timely resolution and necessary follow-up
• Adhere to data protection policies and maintain confidentiality when handling customer information
• Collaborate with team members to improve processes and enhance the customer experience
• Manage customer expectations and remain composed in high-pressure situations
• Provide ongoing support for website-related queries, helping customers make the most of our services
  
  
  

Skills & Qualifications:

• Fluency in German (C2 level required)
• Intermediate English proficiency (B2 or higher preferred)
• Experience in customer service or technical support is a plus, but not essential
• Technical aptitude and willingness to learn about website solutions and troubleshooting techniques
• Strong communication skills, both verbal and written, with a customer-centric approach
• Excellent problem-solving skills, able to analyze and resolve technical issues
• Ability to work independently and maintain high-quality service while working remotely
• Capacity to handle multiple tasks under pressure and prioritize effectively
• Attention to detail and accuracy when handling repetitive tasks
• Comfortable with night shifts, weekends, and flexible hours
• EU ID required to work in Portugal
• Residence card required for non-EU nationals
  
  
  

Additional Benefits:

• Comprehensive health and life insurance coverage from day one
• Career development opportunities within a fast-growing company
• Daily meal allowance to cover food expenses
• Monthly transport allowance to support commuting or transportation needs
• Flexibility to work remotely, allowing you to balance work and personal life
• Company-provided equipment (laptop, tools, etc.) to ensure efficient work from home
• A supportive and collaborative work environment focused on your personal and professional growth