Remote German-Speaking Customer Service

Job Title: Remote German-Speaking Customer Service Representative

Location: Braga, Portugal (Remote Only)

Industry: Website Technical Solutions

Job Type: Full-Time (Rotative Shifts)

Salary & Benefits:

• Competitive Salary
• Health and Life Insurance (Comprehensive coverage)
• Career Growth and Development Opportunities
• Meal Allowance
• Transport Allowance
• Company-Provided Equipment (Laptop, tools, and software)
• Remote Work: Work from the comfort of your home, in Braga, Portugal
  
  
  

Shift Details:

• Working Hours: Monday to Sunday – 24/7 Rotative Shifts (Including night shifts)
• Days Off: 2 Rotative Days per week
• Shift Pattern: Rotating shifts covering mornings, afternoons, and nights
  
  
  

Language Requirements:

• German (Minimum C2 level required)
• English (Intermediate level preferred)
  
  
  

Job Description:

We are looking for an enthusiastic and dedicated German-Speaking Customer Service Representative to join our growing team remotely in Braga. This position offers you the opportunity to work in the website technical solutions industry, assisting German-speaking customers with their technical inquiries. While previous experience in customer service or technical support is a plus, it is not mandatory. We are looking for candidates who are motivated, eager to learn, and willing to grow within the company.

In this role, you will support customers remotely, providing high-level technical assistance for various website solutions. You will be responsible for troubleshooting, guiding clients through technical challenges, and offering support via phone, email, or chat. This role requires a deep commitment to customer satisfaction, exceptional communication skills, and an ability to adapt quickly to new challenges.

We offer a comprehensive training program to equip you with all the necessary skills and knowledge to succeed in this role. This is an exciting opportunity to work with a dynamic team in a thriving industry that values growth and development. We provide competitive compensation, benefits, and opportunities for career advancement.

Key Responsibilities:

• Provide high-quality customer service to German-speaking clients via phone, email, and chat, assisting with technical issues related to website solutions
• Troubleshoot technical problems, offering solutions for issues such as website setup, configuration, or functionality
• Guide customers through using website tools, helping them understand features and solve issues efficiently
• Document all customer interactions and issues in the company's CRM system, ensuring accurate records and follow-up
• Ensure customer satisfaction by resolving issues promptly and professionally
• Follow guidelines and processes to troubleshoot, escalate, or resolve issues in an efficient manner
• Escalate complex technical problems to the appropriate department or higher-level support when needed
• Provide feedback to management on recurring issues and areas for improvement in the customer experience
• Take ownership of customer issues, ensuring they are resolved in a timely manner, and follow up as necessary
• Maintain confidentiality and adhere to data protection policies while handling customer information
• Collaborate with other team members to improve processes and help enhance the customer experience
• Manage customer expectations and maintain composure in a high-pressure environment
• Provide ongoing support and solutions for website-related queries, assisting clients in maximizing their use of our services
  
  
  

Skills and Qualifications:

• Fluency in German (C2 level required)
• Intermediate English proficiency (B2 level or higher)
• Previous experience in customer service or technical support is a plus, but not mandatory
• Technical aptitude and willingness to learn about website solutions and common technical issues
• Excellent communication skills (both written and verbal) with a customer-focused approach
• Strong problem-solving skills, with the ability to analyze and troubleshoot technical issues
• Ability to work independently and maintain high-quality service while working remotely
• Ability to work under pressure, prioritize tasks, and handle multiple inquiries simultaneously
• Exceptional attention to detail and ability to handle repetitive tasks with accuracy
• Comfortable with working night shifts, weekends, and flexible hours
• EU ID required to work legally in Portugal
• Residence Card required for non-EU nationals
  
  
  

Additional Benefits:

• Health and Life Insurance: Comprehensive coverage provided from the start of your employment
• Career Growth: Opportunities for professional development and career advancement in a fast-growing company
• Meal Allowance: Daily meal allowance to help cover your expenses
• Transport Allowance: Monthly allowance to assist with commuting or other transportation needs
• Remote Work: Flexibility to work from home, allowing you to balance your professional and personal life
• Company-Provided Equipment: All necessary equipment (laptop, software, etc.) provided to ensure you can work efficiently from home
• Supportive Work Environment: Access to a collaborative team and a supportive work culture focused on your growth and success