Senior Manager Knowledge, Quality and Learning

• A great opportunity with a top 5 General Insurer in Australia
• Exciting period of transformation - drive meaningful impact and change
• Implement comprehensive knowledge management strategies

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"

About The Role

You will be responsible for the development and implementation of knowledge management strategies, embedding and executing the quality assurance framework, and learning initiatives within Operations. You will play a critical role in ensuring that our knowledge assets are accurate, accessible, and aligned with business objectives, while also fostering a culture of continuous learning and improvement. Additionally, this role will oversee learning and development programs to ensure that employees have the knowledge and skills needed to excel in their roles.

Your duties & responsibilities

• Develop and implement comprehensive knowledge management strategies to capture, organise, and disseminate information across the Operations.
• Develop, implement, and maintain quality control and assurance programs to ensure that products and services meet or exceed customer expectations and comply with regulatory requirements.
• Conduct regular audits and reviews of knowledge repositories to assess compliance with quality standards and identify areas for improvement.
• Lead the development and implementation of learning and development programs, including onboarding, training, and continuous education initiatives.
• Lead and support a team of knowledge management, quality assurance, and learning professionals, providing coaching, guidance, and professional development opportunities.

About You

• Bachelor's degree in either business administration, learning design and execution, quality and/or risk management, or a related field.
• Demonstrated understanding of Human-Cantered Design and process improvement
• Substantial experience in knowledge management and/or quality control and assurance and/or learning and development with at least 3 years in a leadership role.
• Knowledge of relevant laws and regulations related to quality control and assurance in the insurance industry.
• Strong leadership and management skills, with the ability to lead and motivate a team of professionals.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with other departments and external stakeholders.

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities
• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
• Paid parental and partner leave
• Additional leave options
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, Employee Assistance Program (EAP)

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

Even if you don’t meet all our selection criteria, we encourage you to apply.

Please note that a full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.