Offer summary

Qualifications:

Graduate in engineering or science from recognized universities., Relevant experience with industrial equipment or related fields such as Semiconductors and Lasers/Optics., Competent in written and verbal English communication, with business-level Japanese proficiency., Good communication skills to build relationships with customers. .

Key responsibilities:

Perform on-site installation, customer training, and technical support for complex equipment.

Oversee diagnoses, troubleshooting, service, and repair of systems, including warranty issues.

Serve as a liaison with customers on technical and administrative matters, scheduling work to meet their needs.

Collaborate closely with various internal teams, including Technical Support and Sales.

Job description

Job Summary

The successful candidate will be responsible for performing the on-site installation, customer training, technical support, repair, maintenance, service sales and servicing of leading edge. This role will play an important role in serving as a company liaison with the customer on technical and administrative levels. This job may include any aspect of field support, such as laser system electronics, mechanics, beam alignment, application, software and PC, among others. The candidates have a strong ability to work independently in the field.

Primary Duties & Responsibilities

- Provides highly visible customer support through the performance of independent on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair (including warranty issues) of complex equipment and systems.

- Checks out and approves operational quality of system equipment.

- Independently instructs customers in the operation and maintenance of the system and determines methodology and adopts various product designs into the customer products.

- Serves as company liaison with customer on administrative and technical matters for assigned projects, including scheduling of work to compliment customer needs. Interprets customers needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

- Determines most cost effective engineering repair/resolution to minimize customer downtime.

- Closely work with the Technical Support Team, Order Administration Group, Sales Group and Global Logistics Service Group.

Education & Experience & Skills

[Must to have experience and skills]

- Graduate in engineering or science from recognized universities.

- Relevant experience with industrial equipment or related to Semiconductors, Flat Panel Displays, Lasers/ Optics, Machine tools, etc.

- Competent in written and verbal English communication. *Equipment training will be provided in English at our overseas locations.

- Good communication skills to build better relationships with customers.

- Business level of Japanese and more than 2 years experience working in Japanese.

- Valid driver's license.

Required profile