Offer summary

Qualifications:

Proven experience as a Dental Receptionist or in a similar role within a dental office., Strong customer service skills with a friendly and professional demeanor., Excellent organizational and multitasking abilities, along with strong verbal and written communication skills., Proficiency in dental practice management software and familiarity with dental terminology..

Key responsibilities:

Serve as the primary point of contact for patients and dental staff through various communication channels.

Schedule and confirm patient appointments while maintaining accurate appointment calendars.

Assist with patient check-in and check-out procedures, and verify insurance coverage.

Respond to patient inquiries and manage administrative tasks related to billing and record-keeping.

Job description

Company: Health Express Clinics, Texas, USA

Location: Remote

Position Overview:

Health Express Clinics is currently seeking a customer-oriented and proactive Dental Receptionist Virtual Assistant to join our team. The ideal candidate will have experience in dental office administration, excellent communication skills, and the ability to thrive in a virtual work environment. As a Dental Receptionist Virtual Assistant, you will be responsible for managing front desk operations for dental practices, ensuring seamless patient interactions and efficient office workflows.

Responsibilities:

Serve as the primary point of contact for patients, dentists, and other dental office staff via phone, email, and online chat.
Schedule and confirm patient appointments, maintaining accurate and up-to-date appointment calendars.
Greet patients warmly and assist with check-in and check-out procedures.
Verify patient insurance coverage and process insurance claims as needed.
Manage patient registration process, including updating patient records and collecting necessary information.
Coordinate with dental providers to ensure timely and efficient patient care.
Respond to patient inquiries and address concerns in a timely and professional manner.
Assist with administrative tasks such as billing inquiries, treatment plan coordination, and record-keeping.

Qualifications:

Proven experience as a Dental Receptionist or similar role in a dental office setting.
Strong customer service skills and a friendly, professional demeanor.
Excellent organizational and multitasking abilities.
Proficiency in using dental practice management software (Dentrix, Eagle Soft or Open Dental) and electronic health records systems.
Strong communication skills, both verbal and written.
Familiarity with dental terminology and basic dental procedures.

Preferred Qualifications:

Certification or training in dental office administration.
Experience with telemedicine platforms and virtual healthcare services.
Bilingual proficiency in English and another language commonly spoken in dental settings.

Technical Requirements

Operating System: Windows 10 Pro at 32/64-bit - *Genuine
CPU: Intel Core i5 8th gen and above or AMD equivalent
Memory: at least 8GB RAM
Power Backup (Power pack): Generator or UPS Preferred
Internet subscription/speed: At least 50 Mbps (DSL/Fiber only); LTE connection not accepted
Headset w/ mic (Recommended: Plantronics Audio 628 Stereo USB Headset)
Webcam: HD 720p/1080p (Recommended: A4Tech PK-910H)
External monitor screen, 17,19 or 22 inch in size

Benefits: