Offer summary

Qualifications:

Proven experience as an Account Executive or in a similar sales or account management role., Experience in the multifamily industry is preferred., Excellent communication, negotiation, and relationship-building skills are essential., Strong understanding of customer requirements and market trends is necessary..

Key responsibilities:

Manage and nurture relationships with existing national customers to ensure satisfaction.

Collaborate with the sales leadership team to implement strategies for expanding partnerships.

Troubleshoot customer issues and coordinate with internal departments for solutions.

Provide regular updates on account status and conduct check-ins with clients about services.

Job description

Our Opportunity:

This role requires you to maintain and expand relationships with our national customers, ensuring their satisfaction and contributing to revenue growth. The successful candidate will work alongside our sales leadership team in utilizing a 'bottom-up' approach, complementing the leadership team's 'top-down' strategy.

What you'll do:

Actively manage and nurture relationships with existing national customers, ensuring their needs and expectations are met in a timely and professional manner.
Collaborate with the sales leadership team to implement strategies to expand existing partnerships, both horizontally and vertically, within the customer's organization.
Troubleshoot any customer issues and liaise with the appropriate departments within our company to find swift and effective solutions.
Coordinate and collaborate with multiple internal teams, including marketing, operations, and customer success, to ensure our offerings meet and exceed customer requirements.
Provide regular updates on account status to the sales leadership team, including challenges, opportunities, and risks.
Conduct regular check-ins and provide routine updates to current clients about our services.
Participate in the development of proposals and presentations for existing clients.
Stay up-to-date with industry trends, competitors, and market conditions that may affect our customer relationships and business strategies.

What you'll need:

Proven experience as an Account Executive or similar role in sales or account management.
Experience working within the multifamily industry.
Excellent communication, negotiation, and relationship-building skills.
Strong understanding of customer requirements and market trends.
Ability to work independently, manage large, diverse customer portfolios, and prioritize tasks effectively.
Ability to travel as required to meet clients or attend industry events.

What we'll deliver on:

Flexible work schedule with eligibility to work remotely
Unlimited vacation
Comprehensive compensation as well as benefits package

At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

About Fetch Package

Fetch is a last-mile off-site package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.

Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.

Required profile