SVP of Product Management - Managed Care & Plan Architecture

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of Role:
The SVP of Product Management – Managed Care & Plan Architecture combines deep experience in health plan design with exceptional leadership capabilities to drive product excellence and strategic innovation. This leader is accountable for building plan structures that align with regulatory requirements, client needs, and Centivo’s value-based care strategy.

In this role, the SVP will define and execute strategic product direction for Centivo’s core health plan offerings, including benefit design standards, network configurations, and administrative models. They will collaborate closely with internal partners and external health systems to ensure competitive differentiation and regulatory compliance.

This leader will own the roadmap for Centivo’s managed care products, balancing stakeholder input, business goals, and market dynamics to deliver scalable, high-impact solutions.

Responsibilities Include:

• Product Portfolio Oversight: oversee the complete product lifecycle from conception to launch and beyond, tracking product and market analytics to inform significant decisions and define key performance indicators (KPIs) to measure product success, including prioritizing features, managing trade-offs, and ensuring products meet both market demands and customer expectations.

• Cross-Functional Collaboration: working with and through other leaders and cross-functional teams, ensure alignment across business stakeholders, product, engineering, marketing and development teams and communicate development progress, suggestions, and concerns internally.

• Business and Financial Management: allocate budgets effectively across product initiatives and develop strategies to increase revenue and profitability through product initiatives.

• Market Intelligence: analyze market trends and opportunities, assess market intelligence and competitive landscape to identify emerging opportunities, to position the company's products as competitive and unique in the marketplace, supported by product marketing and competitive intelligence and customer experience COEs.

• External Presence: serve as the face and voice of the product, building Centivo’s reputation as a market leader, through speaking engagements, press, thought leadership and representation the company externally at industry conferences.

• People Leadership: through demonstration and serving as a role-model of Centivo’s leadership skills and behaviors, builds and leads high performing teams through setting direction, managing performance and developing talent within and mentoring others outside the function.

Qualifications:

• Bachelor’s degree required, advanced degree in appropriate discipline preferred

• 10+ years of experience in the health plan or managed care industry, including direct experience in benefit design, plan structure, or provider network strategy

• 5+ years of experience in product management or related role, including product lifecycle management and successful track record of developing and launching products

• 5+ years of proven leadership experience leading, managing, developing and scaling high-performance teams

• Demonstrated expertise in user experience principles, market trend analysis, and competitive assessment

• Demonstrated experience successfully launching and scaling innovative, customer-centric products that provide sustainable, competitive advantage to the business

• Demonstrated ability to communicate product vision and strategy clearly to both technical and business audiences

• Demonstrated aptitude for building consensus among stakeholders

• Familiarity and understanding of product management tools, metrics, and adoption methodologies, as well as software development processes and agile methodologies

• Significant work history at regional and/or national health plans (preference for 2 or more)

• Experience in creating health plan structures/products including creating plan standards

• Experience in overseeing provider network design (ACO experience a plus)

• Knowledge in plan performance benchmarks and measurement

Leadership Skills:​ 

Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome.  Critical to this is an ability to think beyond their own function.​ 

Accountability & Execution – Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.  

Strategist Mindset - The ability see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintain alignment to long-term company goals. 

Systems Thinking – The ability to see and articulate the patterns, interconnections and interdependencies within a system  

Process Orientation – The ability to see and articulate the sequential flow of activities, including anticipating impacts upstream and downstream when processes are changed.  

Flexibility/Working through Ambiguity – Tendency to be energized by new experiences/perspectives, working with both data and fragmented information to arrive at practical, effective, actionable next steps.​ 

Leadership Behaviors:

Communicate – Managers discuss the company’s vision and strategies, the department’s direction and goals, and in times of crisis, what we know and don’t know to make sure team members know what they need to know.​ 

Clarify – As managers, it’s up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding.​ 

Coach – Managers provide recognition and feedback; help team members find solutions to challenges; amplify good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development.​ 

Connect – Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people within our company and network.​ 

Centivo Values:​ 

Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.​ 

Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.​ 

Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive. ​ 

Work Location: 

• This position is remote

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.