Offer summary

Qualifications:

Experience in healthcare or care coordination roles is preferred., Strong leadership and coaching skills to support team members., Knowledge of Medicare Advantage and Special Needs Plan products is beneficial., Excellent communication and interpersonal skills to engage with members and staff..

Key responsibilities:

Supervise and coach non-clinical Care Coordinators and Community Health Workers.

Engage new members and assist them in understanding their plans and benefits.

Monitor team performance and ensure high-quality customer interactions.

Collaborate with internal teams to resolve member concerns and facilitate provider meetings.

Job description

Hello, we’re Belong.

We partner with regional payers to deliver Medicare Advantage and Special Needs Plan products.

With a dual focus on data-driven, proactive clinical intervention and unwaveringly empathetic patient experience, Belong has completely reimagined health insurance for seniors and other Medicare-eligible individuals who have been disregarded and deprioritized for far too long.

We believe that only by recognizing individuals can we make communities strong.

Belong Health. Kinder, more supportive care.

The Team Lead, DSNP Program - Care Coordination Team provides direct supervision, coaching, and support to non-clinical Care Coordinators and Community Health Workers. This member-facing team plays a vital role in onboarding new members and establishing early trust in the Care Team. Responsibilities include engaging new members, completing HRAs and other assessments promptly, and assisting members in understanding their plan and benefits. The team supports various administrative duties within the Care Team, including handling inbound and outbound calls, ensuring service and quality levels are met, and providing active support to care managers with member outreach. This role focuses on promoting member health and wellness, supporting member-identified care plan outcomes, and ensuring excellence in service, compliance, and documentation. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Orient new members to the Belong Health DSNP program.

Monitor staff performance and provide ongoing coaching and support in achieving key service and compliance metrics.

Ensure the team prioritizes and improves member engagement while delivering high quality customer interactions.

Educate and coach staff on plan benefits, in-home visits, motivational interviewing, community resource linkages, and follow-up care.

Oversee member care plan implementation in accordance with Interdisciplinary Care Team recommendations.

Assign incoming calls, monitor phone queues, and handle escalated issues.

Collaborate with internal teams to resolve member concerns and provide outstanding service.

Facilitate provider meetings as needed to support member health needs.

Review time and productivity weekly and submit time for compensation of non-exempt employees.

Uphold a culture of accountability, empathy, innovation, and member-first service.

Other duties as assigned.

Belong Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

Our organization participates in E-Verify to confirm the eligibility of employees to work in the United States. (Nuestra organización participa en E-Verify para confirmar la elegibilidad de los empleados para trabajar en los Estados Unidos.)

Required profile