Offer summary

Qualifications:

2+ years of experience in IT support or help desk roles, including internships or school experience., Familiarity with MacOS and common business software such as Slack, Google Workspace, and Zoom., Strong communication and organizational skills, with the ability to work independently and remotely., Curious and eager to learn new tools and systems..

Key responsibilities:

Serve as the first line of support for internal IT requests and issues via Slack and email.

Assist with onboarding and offboarding processes, including accounts and device setup.

Help maintain internal IT documentation and support application access management.

Collaborate with the IT Lead on tasks related to automation, security, and infrastructure.

Job description

Role

We’re looking for a proactive, detail-oriented IT Support Associate to join our remote team on a full-time basis. This is a great opportunity for someone early in their IT career to get hands-on experience supporting a growing, fully remote company. You’ll work closely with our IT Lead to help provide day-to-day support for the team, assist with onboarding/offboarding, and help keep our systems running smoothly.

SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

**This role is fully remote within the US**

What You’ll Do

Be the first line of support for internal IT requests and issues via Slack and email (hardware, software, and connectivity issues)
Help set up and ship employee workstations (MacOS-focused)
Assist with onboarding and offboarding processes (accounts, device setup, access, documentation)
Help maintain internal IT documentation and guide
Support application access management and basic troubleshooting
Assist with tracking hardware inventory and licensing
Support occasional project-based tasks (e.g., research tools, test configurations)
Work closely with the IT Lead on tasks related to automation, security, and infrastructure

What You Bring

2+ years of experience in IT support or help desk roles (internships or school experience welcome!)
Familiarity with MacOS and common business software (Slack, Google Workspace, Zoom, etc.)
Strong communication and organizational skills
Comfortable working independently and remotely
Curious and eager to learn new tools and systems
Reliable internet connection and ability to work during core business hours in the US

Nice To Haves

Experience using an MDM system (like Jamf, Mosyle, or similar)
Basic scripting or automation experience (Bash, Python, PowerShell)
Exposure to cloud environments like AWS or VPN configurations

Our Tech Stack

Google Workspace
Slack
Zoom
Okta
Mosyle MDM
Atlassian
Microsoft Office
Drata

Compensation

$75K to $100K salary

Benefits

Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.
Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.