Customer Technical Support

Job Description

Customer Technical Support positions field front-line calls to appropriately determine support ticket details and assist users with routine issues for resolution. Their primary responsibility is providing technical support for CSI customers, internal and external, by troubleshooting issues in both hardware and software to ensure expected operation of CSI products and services.

• Monitors the CRM.
• Fields client phone calls, emails and create tickets; ensures all tickets are updated with accurate information.
• Performs research based on requests submitted by internal and/or external customers.
• Troubleshoots routine CSI product issues and provides issue resolution on servers, databases, and/or applications; escalates as necessary
• Responds to support calls and prioritizes work activity based on the issue.
• Research, tests, and documents issues requiring development attention.
• Basic SQL understanding is a must.
• Perform other duties as required.
  
  

The minimum amount of relevant work experience required to successfully perform the job is at least three (3) years. Technical education or job knowledge is equivalent to a two (2) year college or trade school.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional banks solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its nearly 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.