Offer summary

Qualifications:

Bachelor’s Degree in IT, Computer Science, or related field., 4+ years of experience in IT engineering and leading projects or teams., In-depth knowledge of IT fundamentals and best practices, including MDM, SSO, SaaS administration, and endpoint security., Proven ability to collaborate cross-functionally and support hybrid and remote teams..

Key responsibilities:

Own IT operations and management of infrastructure, leading planning, deployment, and maintenance.

Oversee IT incident management, problem resolution, and service desk operations.

Implement and manage tools such as Okta, JAMF, Google Workspace, and Zoom.

Collaborate with department managers to assess IT growth needs and provide updates to the executive team.

Job description

About Abby Care

At Abby Care, we aim to redefine care for the most vulnerable through empowering family caregivers. We believe every family deserves dignified, accessible, and compassionate care. Backed by world-class investors and healthcare innovators, we are scaling a model that places families and their experiences at the center, breaking down barriers in the traditional healthcare system.

💻 The Role

We are seeking a dynamic and compassionate individual to join us as an IT Senior Manager. This is a Full-Time Remote position based in the United States. In this role, you’ll lead initiatives around IT security, network administration, and cloud services, ensure smooth IT operations, help resolve issues, and work closely with cross-functional teams to support Abby Care’s expanding operations.

Key Responsibilities

Own IT operations and management of infrastructure. You’ll lead the planning, deployment, and ongoing maintenance of our IT infrastructure across different employee groups and workforces
Oversee IT incident management, problem resolution, and service desk operations while providing leadership and direction to the IT specialist team
Implement and manage tools such as Okta, JAMF, Google Workspace, Zoom, and much more
Manage vendor relationships for cost-effective partnerships, including procurement of IT assets and devices
Implement and maintain robust security protocols to ensure compliance and data privacy
Collaborate with department managers to assess IT growth needs, stay current with emerging technologies, and provide updates to the executive team

The Requirements

4+ years of experience in IT engineering and leading projects or teams. Bonus points if you have experience managing systems at a fast-growing startup
In-depth knowledge of IT fundamentals and best practices. You have deep hands-on experience with MDM, SSO, SaaS administration, and endpoint security
Proven ability to collaborate cross-functionally and align solutions with company goals and initiatives. You thrive in a fast-paced environment and enjoy new challenges
Experience supporting hybrid and remote teams across different time zones and workforces
Strategic thinking and ownership on the company’s IT roadmap. You understand how to balance short-term levers with long-term infrastructure initiatives
Bachelor’s Degree in IT, Computer Science, or related field