Senior Architecture Lead - CCaaS

Senior Architecture Lead

Location: Remote – US/CAN/UK

Reporting to: Practice Director

Employment: Full Time

Are you a Senior Architect Lead who has passion for driving cutting edge technologies to enhance customer experiences? If you enjoy leading architecture, strategy, and design to deliver innovative solutions, let us know and apply today!

In this role you will own CCaaS solution design, provide technical leadership and guidance through the development lifecycle, you will collaborate with the business and technical teams, you will be accountable for setting and meeting quality standards and be responsible for comprehensive documentation. You are the one who sets the direction, you anticipate what lies ahead and you understand challenges both operationally and technically thus mitigating future problems or delays. You have consulted on end-to-end CCaaS architecture and beyond. Your experience enables you to approach projects with a structured methodology, foresee pitfalls, and drive key patterns and practices. You are passionate about implementation but comfortable communicating and presenting solutions to client stakeholders at all levels.

Responsibilities:

• Ownership of CCaaS architecture, design, and implementation of Navixus solutions
• Participate in presales activities
• Responsible for Technical Deliverables
• Manage and develop a team of Architects globally
• Create standards of Architecture
• Lead customer roadmaps and technology assessments
• Status reports
• Software migration management
• Lead Architecture to set pattern and processes

Qualifications for success:

• 8 or more years of experience as a CCaaS solution architect and/or technical lead with Contact Center Technology
• 2 or more years of managing people/teams of architects
• A point-of-view of the CCaaS technology stack from leading CCaaS services providers (CXone, Amazon Connect, Genesys Cloud, etc.) is required, other candidates with conversational AI developer experience with one of the following: Omilia, IBM Watson Assistant, Amazon Lex, Nuance Mix, and/or other NLU platforms is a plus
• Experience working in an Agile development environment
• Experience gathering business and technical requirements as well as solution development
• Experience authoring and giving PPT presentations to stakeholders
• Experience building and maintaining reusable frameworks and code libraries is preferred
• Technical product management including managing technical backlogs, product versioning, deploying and enhancing products at multiple customers is desirable
• Communication skills and experience working with Clients

The pay range for the US role is $190,000 - $225.000 per annum The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law).

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”