Service Engineer Nordic (m/f/d)

Positionstitel: Service Engineer Nordic (m/f/d)

Location: Remote (Sweden)

Your mission

As a Service Engineer, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day of a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters.

This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). You will play a key role in positioning GoodWe as a Tier 1 service provider in Nordic countries.

Your main responsibilities

• Supporting and managing GoodWe’s after-sales activities in Nordic countries.
• Training and supervising the resources of Level 1 support team
• Constantly monitoring and analyzing service KPIs including customer satisfaction.
• Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
• Holding customer installation and service trainings, face-to-face and online.
• Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.

Your Profile

• A technical background such a bachelor’s or professional electrician degree in electrical engineering, communication technology or similar.
• A passionate and tech enthusiast with a desire to support the exciting growth pase of GoodWe Europe.
• Passion for solving technical challenges.
• Minimum of 3 years work experience in technical support in a technical environment.
• Enjoying cross-border and international cooperation with other departments and customers.
• Result-oriented and structured way of working with high service orientation.
• Fluent in English, local language is a plus.
• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
• Proven skills in managing after-sales service are a plus.
• Ability to travel.

What we offer

• Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision making.
• Have fun and do something meaningful & make a difference!!!