Technical Operations Manager - Agriculture (Crops)

Job Description

Are you passionate about agriculture and committed to maintaining the highest standards? We are looking for a knowledgeable Technical Operations Manager – Agriculture (Crops) to oversee the post-audit process for our Red Tractor Combinable Crops & Sugar Beet scheme. As the direct liaison for our 11,000 arable members, you will ensure compliance, provide exceptional customer service, and support post-assessment activities.

The suitable candidate will have expert knowledge of good agricultural practice and key reputational risk areas, including issues that are on consumers' minds. In this role, you will work with a team of external reviewers, manage technical queries, and collaborate with Scheme Managers to ensure smooth operations. If you are a motivated professional with a passion for client satisfaction and a calm, methodical approach to problem-solving, we want to hear from you!

Responsibilities

Including, but not limited to:

• Post-Audit Management: Oversee the post-audit processes to ensure compliance with the Red Tractor Combinable Crops & Sugar Beet scheme standards
• Client and Auditor Communication: Serve as the primary point of contact for technical queries, providing clear and accurate information to both members and auditors
• Team Leadership: Manage a team of external reviewers to ensure that report reviews are completed accurately and on time
• Administration Oversight: Supervise administration staff to guarantee timely and precise completion of daily processes
• Scheme Management: Collaborate with Scheme Managers to support the day-to-day operations of the scheme
• Inbox Management: Oversee standard-specific email inboxes, ensuring all communications are handled efficiently
• Staff Liaison: Coordinate with staff at all levels to maintain a fluid running of the scheme
• Customer service: First class customer service is the forefront of the role and is always an expectation
  
  

Qualifications

• Practical experience in the U.K Combinable Crops and Sugar Beet sector or associated industries is essential
• Proven experience in an operations management role
• Strong focus on delivering excellent customer service, with a genuine passion for client satisfaction
• Calm and confident when dealing with challenging situations, with a logical and methodical approach to problem-solving
• High level of accuracy and attention to detail
• Ability to make difficult decisions, approaching them in a fair and logical way
• Excellent written and verbal communication skills, highly motivated and enthusiastic
• Ability to organise and prioritise the workloads of self and team
• Proficient with key Microsoft Office software, i.e. Word, Excel, PowerPoint, Outlook, etc. with a desire to learn new business-related software
• Excellent understanding of the operation of third-party Certification Schemes within the Agricultural sectors (advantageous but not essential)
• Experience in negotiating and having difficult conversations (advantageous but not essential)
• Political understanding of the relevant sector (advantageous but not essential)
  
  

What NSF Offers

Working at NSF offers you the chance to be part of a globally recognized organisation dedicated to improving human and planet health. As Technical Operations Manager – Agriculture (Crops), you will play a pivotal role in ensuring the highest standards in agriculture, directly impacting the quality and safety of food production. You will have the opportunity to collaborate with a diverse team of experts, manage technical queries, and lead a team of external reviewers. NSF values professional growth and offers a dynamic work environment where your contributions are recognized and valued.

Join us to make a meaningful difference in the agricultural sector and enjoy a fulfilling career with ample opportunities for development and advancement.

Apply now and send us your CV and cover letter. Come join our team. We look forward to hearing from you!

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About The Team

From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.