Offer summary

Qualifications:

Experience as a Field Service Engineer or Technical Service Engineer in industrial or manufacturing sectors., Strong focus on Electrical/Mechanical technical troubleshooting and problem-solving skills., Ability to manage multiple tasks efficiently while adhering to procedures., Certifications in Electrical/Mechanical Engineering or related fields are a plus..

Key responsibilities:

Provide technical support to local customers and perform pre-installations, installations, and maintenance activities.

Conduct training sessions for internal and external stakeholders as needed.

Complete accurate service reports detailing tasks performed and spare part usage.

Promote and sell service products to enhance customer satisfaction and support sales revenue targets.

Job description

Location - Bradford/Leeds Area

The Role:

As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

This is a field-based role covering customers around the Bradford area.

What you will do:

Perform pre-installations, installations and maintenance activity
Perform training, both internally and externally where needed
Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
Proficient in managing multiple tasks simultaneously without compromising quality
Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

You’ll only be the right candidate if you are aligned to our values and culture: