Offer summary

Qualifications:

At least 3 years of experience as a Data Analyst, preferably in a digital or SaaS environment., Degree in (business) informatics, economics, (business) mathematics, or a comparable field., Experience with data analysis tools such as SQL, Tableau, Looker, Snowflake, or Redshift., Strong communication, presentation, and organizational skills, with a proactive and results-oriented mindset..

Key responsibilities:

Analyze user behavior data to support Customer Service and Support Teams in optimizing customer satisfaction.

Collaborate with cross-functional stakeholders to improve customer interactions with the software.

Scrutinize Service & Support activities and translate findings into actionable recommendations.

Design optimizations in data collection and develop the reporting ecosystem.

Job description

We at sevDesk:
As an intuitive cloud accounting software, we empower founders, self-employed individuals, and small business owners to focus on what truly matters. Our product offers them a smart accounting tool to save time in their daily activities. As a company, we aim for excellence, continuously expand our horizons, and strive for daily improvement of our product and our daily work life. In pursuit of these goals, we rely on our strong culture, innovative spirit, and unwavering passion. In the future, we hope to count you among our dedicated team members.

Your mission:
You are an analytical consultant for the data- and insights-driven development of our Customer Service and Support Team. With your analysis, you identify optimization potential in the organization and influence our Customer Service and Support roadmap with your recommendations for action.

Here's how you'll make an impact:

You analyze user behavior data and use it to support our Customer Service and Support Teams in optimizing customer satisfaction and identifying the most critical customer problems.
You collaborate with cross-functional stakeholders to analyze customer-journey touchpoints to continuously improve how our customers interact with our software.
You scrutinize our Service & Support activities, detect shifts in KPI performance, and, in partnership with your stakeholders, translate the findings into data-driven hypotheses and actionable recommendations.
You prepare your findings visually so that it is easy for your stakeholders to incorporate them into their decisions.
You design optimizations in data collection and continuously develop the reporting ecosystem.
You support your colleagues in using product data and help keep our quality standards high with peer reviews

Your Qualification:

You have at least 3 years of experience as a Data Analyst (m/f/x), preferably in a digital and/or SaaS environment.
You have a degree in (business) informatics, economics, (business) mathematics or comparable.
You have experience using data to drive impact, including working with tools such as SQL, Tableau, Looker, Snowflake, Redshift, or comparable platforms.
You have relevant experience in the conception and evaluation of A/B tests, good knowledge of statistics is a plus.
You are proactive, results-oriented, and flexible in problem-solving both in your role and for the company.
Your profile is rounded off by strong communication, presentation, and organizational skills.
Despite your passion for data, you recognize that emotions are not always quantifiable, so you actively seek direct dialogue with our users to capture qualitative insights.
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Our Techstack:
SQL | Snowflake | Snowplow | dbt | Python | Looker | Metabase | Mixpanel

Required profile