Travel Expert

About Flash Pack:

When was the last time you made a new friend? Friendship profoundly improves our emotional wellbeing, sense of belonging, purpose and happiness. Everyone wants more human connection but making new friends is really hard. That’s why we exist, with a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection.

We are Flash Pack - curated social adventures for solo travellers.

We’re a marketplace, so we actually serve two types of customers: solo travellers and the local partners who bring our adventures to life.

Our business is growing year-on-year and backed by strong investor support. Our culture is down-to-earth, hard-working, and compassionate. We’re lucky to have an exceptional team in terms of talent, and our “no a-holes” policy ensures we’re humble and supportive of each other. Integrity is at the heart of our work - we’re driven to do what’s right and to build a company that makes us genuinely proud.

What you’ll find here:

• A culture built around high performance, high conviction and humility. We value teamwork over grandiosity, great questions over corporate euphemisms and autonomy over conformity
  

• An ambitious high growth mid stage start-up with proven product market fit in over 15 global markets. We’re well-capitalised and backed by founders, investors and entrepreneurs who have built multi-billion dollar companies
  

• A highly collaborative team of ambitious and innovative people on a mission to create one million meaningful friendships across the globe, using the power of travel and technology as a platform for connection

You can find out more about our culture and life at Flash Pack here.

The Role:

We’re looking for a passionate and people-savvy Travel Expert to join our team - someone who’s excited to talk to our customers about their global adventure dreams, and thrives on helping others find their perfect trip. If you’re the kind of person who lights up when talking about bucket list travel and loves the idea of helping others turn their curiosity into commitment, you might be exactly who we’re looking for.

You’ll be at the frontline of our Pre-Booking sales team - answering questions, building relationships, and guiding first-time adventurers towards unforgettable group travel experiences. This is a sales role with real heart: part matchmaker, part travel expert, part cheerleader. You’ll also play a key role in shaping the customer journey by feeding insights back into the wider business.

This is a fully remote role that can be done from anywhere in the US. You’ll typically work between 10am and 6pm Pacific Standard Time, though start and end times may shift by up to 3 hours. The role includes some evenings, weekends, and public holiday shifts. Our headquarters is in London, but our largest market is the USA - and our global team works fully remotely.

In line with our salary framework, this role offers a base salary of $43,000 - $45,000 (depending on experience), with on-target earnings between $61,000 and $70,000 annually, including the monthly commission based on performance.

Where you’ll spend your time:

• Becoming an expert and educator in Flash Pack’s destinations and travel experiences so you can guide our customers with confidence and care

• Engaging with prospective Flashpackers via live chat (approx. 70% of your time), email follow-ups, and phone calls

• Providing support for post-booking admin such as transfers and cancellations, ensuring every interaction is seamless

• Taking part in wider sales initiatives such as webinars, Instagram Lives, and new experimental campaigns to grow engagement

• Collaborating cross-functionally with Growth, Marketing, Finance, and CX to feed customer insights back into the business and enhance the end-to-end experience

You’ll be measured and rewarded based on:

• Your individual KPIs (such as first response time, conversion rate, sales cycle, and customer satisfaction)

• Your impact on team performance and overall business growth

• Your contribution to cross-functional initiative
  

What we’d love to see from you:

• You’re a natural connector - you thrive on building relationships and creating a sense of community, both with prospective travelers and your teammates

• You’re customer-obsessed - you care deeply about delivering a great experience, and you go out of your way to make every interaction thoughtful and helpful

• You have a strong sales instinct - you’re motivated by targets, energized by conversion, and love the thrill of helping someone say “yes” to their next big adventure

• You have a genuine passion for travel, and ideally have experienced one or more of our destinations yourself

• You’re a clear, confident writer with impeccable spelling and grammar, capable of crafting messages that resonate

• You lead with empathy - you listen more than you speak and understand the emotions behind big travel decisions

• You stay calm under pressure and exercise good judgment in challenging situations.

• You’re organized, self-motivated, and able to manage your workload at pace, ensuring timely follow-ups and consistent customer engagement

• You’re tech-savvy and quick to pick up new systems and tools

• You’re adaptable and thrive in startup-style environments, rolling with change and uncertainty with ease

• You’re collaborative at heart, energized by teamwork and always looking for ways to contribute to shared success

We’re after the right person and if you don’t quite hit all the criteria, we’d still encourage you to apply. We’d love to chat and see if you could be a great fit for Flash Pack.

Logistics 🛠️:

Our interviews take place on Google Meet and usually consist of the following stages:

• Introductory chat with our talent team to see if there is a match (30 mins)

• An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45 mins)

• A case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins)

• A culture and ways of working interview to see your ways of working are a match with ours (30 mins)

Some roles may have extra or different stages, but we will let you know as soon as possible in the process if this is the case.

Diversity and Inclusion

We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us which is why we are building diversity and inclusion into the company hiring, performance and progression framework.

We see our diversity as a key competitive advantage which is why we are committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or status as an individual with a disability.

If you have an additional accessibility or other requirement we haven’t considered, we will do our best to adapt and make sure your needs are met.

If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you.

Once you apply, you will be sent a short Equality, Diversity & Inclusion survey, it would help us immensely if you can complete it.

Flash Pack GDPR Compliance: Please take two minutes to read our Flash Pack Privacy Notice for Recruitment and learn how we will process your data.