Offer summary

Qualifications:

Bachelor’s degree in Engineering (Electrical/Mechanical), Experience in Quality roles and customer complaints handling, Proficient in MS-Office, Power BI, or other Business Intelligence tools, Strong problem-solving skills using L6S approach..

Key responsibilities:

Create and follow up on Synergi cases and quality notifications

Verify data on project handover and internal project closures

Support COPQ reporting process and create Q info records

Draw Adonis processes for teams lacking BPM in Service.

Job description

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Business Information

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning.

Mission Statement

Act as single point of contact for Handling Synergi cases (before REIWA) and the SE Service Q notifications – follow up (After REIWA) on issues and closure, Q cost analysis, Process Flow and Value stream mapping.

Your Responsibilities

Creating and follow up Synergi cases. After REIWA --> Check all new Quality notification on data quality and support QM creator in maintaining in Q notifications and Q orders inclusive of cost reflections and allocations.
Following up on issues identified in Q circle (to be implemented in SE) in terms of sustainably to be solved and support on methods.
Checking and verifying data on project handover to Service and internal project closures.
Supporting COPQ reporting process. Creating Q info records. Analysis on Q costs.
Creating and draw Adonis processes for all teams not having BPM in Service. Methodical Review for Adonis processes.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Requirements

Bachelor’s degree in Engineering (Electrical /Mechanical).
Experience in Quality roles and exposure to Customer complaints handling and Service handling process.
Proficient in understanding Quality processes and concepts. Prior relevant Industry experience, knowledge of Quality Management and concepts
Proficient in MS-Office, Power BI or any other Business Intelligence tool. Self-motivated, willingness to take up and lead new challenges.
Excellent English verbal and written communication skills. Strong problem-solving techniques and tools using L6S approach.
Ability to work out of offshore/remote locations. Agile response to the changing Business requirements
Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe.
Proficiency in both spoken & written English language is required.

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Location Chennai, Tamil Nadu, India Job type Full time Experience Entry Level Job function Engineering & Science Contract Regular Publication date 2025-05-07 Reference number R0085974

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