Customer Service Representative (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Italian speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: permanent contract

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

• Set and manage expectations by providing clear and accurate information about products and services.
• Organize, update, and review documentation and records as needed.
• Communicate with customers through digital channels to share product details, process requests, resolve concerns, and gather necessary information.

REQUIREMENTS:

• Native / fluent in Italian (C2) both verbal and written. Fluent in English (minimum B2 level.
• Previous experience in customer service would be advantagous 
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

• Working schedule: Monday to Friday 7AM-4PM
• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!