Offer summary

Qualifications:

Minimum of 1 year experience in a high-touch customer service role., Minimum of 2 years experience in an administrative role., Excellent written and verbal communication skills., Strong attention to detail and ability to multitask in a fast-paced environment..

Key responsibilities:

Manage client communications across various platforms in a timely and efficient manner.

Assist with onboarding new clients, including paperwork and billing information collection.

Educate clients about services and act as a resource for their inquiries.

Collaborate with colleagues to streamline processes and enhance service delivery.

Job description

GrowthAssistant is seeking a skilled and motivated Healthcare Client Support Coordinator. This role interacts with clients daily managing correspondence, answering questions, and educating others about our services. This position also assists with preparing new clients for care, ensuring they are informed and set up for success. In essence, this person is the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence.

Salary: Up to Php 60,000 depending on experience

The Benefits

Work From Home
Attendance, Performance, and Referral Bonuses
Paid Holidays and Time Offs
Health Insurance Card

Core Tasks

Manage client communications across various platforms in a timely, warm and efficient manner
Be a go-to resource for client education about the client’s services
Assist with onboarding new clients for services, including the completion of paperwork and collection of billing information
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
Embody the client’s mission to deliver extraordinary care in every interaction with clients and colleagues.

Must Haves

Strong attention to detail in a fast-paced environment
Excellent written and verbal communication skills
Track record of identifying and implementing process improvements
High comfort level multitasking between software systems
Open to performing tasks outside of defined role with an eagerness to learn and grow
Ability to handle sticky or sensitive situations with discretion and care
Minimum of 1 year experience in a high-touch customer service role
Minimum of 2 years experience in an administrative role.
Must be able to frequently communicate with others through virtual meeting applications
Ability to work on Saturdays and Sundays