Offer summary

Qualifications:

Bachelor’s degree in business administration or a related field, or equivalent experience., 3+ years in a SaaS environment on a Sales or Customer Experience team., Experience in creating and executing revenue enablement programs is essential., Strong project management skills and ability to collaborate cross-functionally are required..

Key responsibilities:

Partner with leadership to identify opportunities for revenue growth and customer retention.

Coordinate with marketing to execute programs that drive customer engagement and revenue.

Create and maintain training frameworks for onboarding and ongoing skills development.

Manage the delivery of training logistics and continuously improve the onboarding program.

Job description

The Revenue Enablement Manager will support Sales and Customer Experience (CX) by managing and delivering programs that train, enable, inform, and up-skill the team, on topics that address key areas of opportunity for the organization, focused on our new business, account management, solution business development, solutions consulting, and customer experience roles. This role reports to our SVP, Strategy & Enablement, and will work closely with Sales Management and Operations, CX, Marketing, and Product to ensure that workflows, systems, and people are effectively being deployed to enable revenue excellence through our sales cycle and customer experience excellence through our customer journey.

Responsibilities

Partner with the SVP, Strategy & Enablement, and Sales/CX leadership to identify strategic areas of opportunity to improve and optimize revenue growth and customer retention results.

Coordinate with marketing to execute scalable programs and campaigns that drive customer engagement, leading to net new revenue, upsells, and renewal opportunities.

Build and maintain trusted relationships with sellers, sales management, CX leadership & other internal stakeholders integral to success.

Create frameworks for continuous learning, including onboarding, role-based training, and ongoing skills development.

Partner with Revenue Operations to design KPIs and dashboards that track enablement impact and performance.

Ensure enablement content is unified, scalable, and aligned to the needs of local markets and roles.

Maintain enablement software (e.g. Seismic) to ensure it is constantly optimized for the needs of those in customer-facing roles.

Own the ongoing optimization and maintenance of our core Enablement platform.

Manage the delivery of onboarding programs for new hires, with collaboration and reliance on SME’s, hiring managers, and mentors.

Collaborate on development & delivery of onboarding program to set new hires up for success, including regular product bootcamps.

Continuously improve the delivery of the onboarding program with the goal of reducing time to ramp to productivity.

Design and build a learning curriculum and training content to train the customer-facing team on all associated knowledge and skills across product and core role processes.

Create, or collaborate with SMEs to create other enablement content, including playbooks, guides, and job aids, as needed.

Partner to develop content on topics identified as priority areas of development for the team.

Create, maintain, and share learning materials, content, and resources with GTM team members.

Develop foundational training cadence on core competency areas to enable and upskill across the GTM organization continually

Manage all training logistics for the team: meeting materials (in collaboration with content owners), recordings, knowledge checks, and make all materials available

Assist with delivery, assess & collect feedback, and improve on a continuous learning program, including regular training sessions.

Monitor feedback & market demands to determine enablement priorities with SVP, Strategy & Enablement.

Qualifications

Bachelor’s degree in business administration or a similar field of study, or equivalent experience required.

3+ years in a SaaS or similar environment on a Sales team or CX team in a CSM or support role.

Prior experience creating and executing successful revenue enablement programs.

Ability to work cross-functionally and collaborate with sales, marketing, and product teams required.

Experience with sales methodologies and training programs preferred. Command of the Message certification is a strong plus.

Strong project management skills and the ability to manage multiple projects simultaneously are required.

Firstup expects the base salary for this role to be between $75,000-$120,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

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