Implementation & Support Systems Engineer/HLA

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both internal and external customer platforms. The ideal candidate brings a strong foundation in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-focused mindset. 

Key Responsibilities:

• System Implementation & Support 
  • Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs.
  • Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
  • Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity.
  • Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond.
    Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring. 
• Technical Reporting & Data Management 
  • Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation.
  • Create and maintain customized clinical and operational reports using SAP Crystal Reports.
    Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems. 
• Customer Engagement & Documentation 
  • Act as a key technical resource to internal teams and external clients throughout implementation and support phases.
  • Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution.
    Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs. 
• Collaboration & Continuous Improvement 
  • Work independently and collaboratively with product,development, and clinical teams to improve system performance and user experience.
  • Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices. 

Qualifications & Experience:

• Required: 
  • Bachelor’s degree required
  • 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment.
  • Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle.
  • Experience with SAP Crystal Reports development.
  • Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards.
  • Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols.
  • Ability to manage multiple priorities independently and meet SLA-driven deadlines.
  • Availability for rotating on-call support (e.g., one week per month). 
• Preferred:
  • Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT).
  • Exposure to biomedical systems engineering or healthcare IT environments.
  • Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting).
  • Familiarity with IIS Web Services, website management, or cloud-based environments. 

Success Metrics 

• Timely and accurate implementation of laboratory software platforms.
• High-quality, customer-focused technical support and issue resolution.
• Accurate, well-maintained documentation that supports long-term usability.
• Continuous development of technical and domain expertise. 

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

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